Essential Functions / Responsibilities

• Independently design, implement, test, validate, and deploy software fixes, enhancements, and customer-specific solutions for fielded systems.
• Help sales to clarify customer requirements

Customer Escalation Management

• Diagnose software defects and independently implement corrective software changes when the issue falls within the engineer's area of ownership and expertise.
• Develop, test, validate, and deploy software fixes for customer issues and field escalations.
• Evaluate whether issues require local resolution or escalation to global software development teams.
• Serve as the first software development resource for customer-facing issues before engaging centralized engineering teams.
• Provide customer communication, containment actions to avoid the hard down caused by SW issues, recovery plans, and technical status updates.

Software Development & Sustaining Engineering

• Design, develop, test, and maintain software enhancements and corrective actions for deployed customer systems.
• Implement bug fixes, customer-specific modifications, and sustaining engineering improvements.
• Develop software solutions to restore customer production, improve reliability, and reduce recurring issues.
• Perform code reviews, testing, and validation prior to deployment.
• Contribute software changes directly to the product code base following Cohu development processes.

Installation & Deployment Support

• Support software installation, commissioning, upgrades, and release deployment at customer sites.
• Assist with first machine installations and production ramp activities.
• Validate software readiness before customer deployment.
• Execute regression, upgrade, and field-readiness testing.
• Participate in simulation-based testing and release validation activities.
• Identify issues before customer deployment.

Knowledge Management

• Develop troubleshooting guides, installation procedures, and support documentation.
• Capture lessons learned from field issues and escalations.
• Improve repeatability of deployment and support processes.

Regional Customer Support

• Support customers throughout Taiwan and Asia-Pacific.
• Collaborate with software engineering teams across Taiwan, Korea, Malaysia, Europe, and the United States to ensure continuous progress on customer issues and seamless transfer of technical information between regions.