Software Engineer

We are seeking an experienced ServiceNow Software Developer to support a government Sponsor’s enterprise IT and human capital management initiatives. The ideal candidate will design, develop, enhance, and maintain ServiceNow applications that improve business processes, streamline IT support, modernize web-based systems, and support organizational goals.

Key Responsibilities

• Design, develop, test, maintain, and document ServiceNow applications and integrations using Agile methodologies.
• Implement application enhancements, security requirements, and industry best practices, including accessibility standards.
• Analyze and document application architectures, databases, APIs, and system interfaces.
• Develop and maintain code supporting databases and cloud-based services.
• Conduct unit, functional, and user acceptance testing.
• Support Tier 1, Tier 2, and Tier 3 service management processes.
• Create and maintain technical documentation, including SOPs, workflows, knowledge base articles, architectural diagrams, security plans, and deployment checklists.
• Collaborate with stakeholders to improve user experience, reduce operational costs, and increase software quality and delivery speed.
• Follow established documentation, version control, and security compliance procedures.

Required Qualifications

• Demonstrated experience developing ServiceNow applications.
• Experience with Agile software development and Jira.
• Knowledge of accessibility standards and industry best practices.
• Experience analyzing and documenting web applications, databases, web services, and APIs.
• Experience generating reports from web-based databases.
• Hands-on experience with version control tools such as GitHub or Subversion.
• Experience managing Tier 1, Tier 2, and Tier 3 support using service management systems.
• Experience developing IT support documentation and technical procedures.
• Experience supporting compliance or performance management applications.
• Active TS/SCI clearance with Polygraph.

Preferred Qualifications

• Experience supporting government Sponsors and partner IT organizations.
• Familiarity with learning, language development, compliance, or performance management applications.
• Experience with cloud technologies, networking, and platform hosting.
• Proficiency in HTML5, CSS, XML, and JavaScript.
• Knowledge of WCAG 2.0 AA accessibility and copyright compliance.
• Experience with Tableau.

RCT Systems offers:

• Competitive benefits package (medical, dental, vision, life insurance)
• Immediate 401k vesting
• Generous PTO and flexible schedules
• $500.00 annual technology allowance

RCT Systems is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex (to include pregnancy and related conditions, sexual orientation, and gender identity), national origin, disability, veteran status, or any other federally protected class.