Software Engineer - Customer Service Platform

For our client, we are seeking a Software Engineer - Customer Service Platform to join the team of a leader in the Hospitality & Recreation space. This role will lead technical work focused on cloud-enabled scalability, reliability, and delivery excellence. You will work across engineering, product, operations, and business stakeholders to translate complex requirements into practical technology solutions. The position offers the opportunity to influence architecture, execution quality, and the technology capabilities that enable long-term growth within a hospitality and recreation environment.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $388,000 – $558,000 annually

Responsibilities

• Ideate, build, test, and deploy robust features for the help center
• Collaborate closely with engineering teams and product stakeholders
• Support production services through on-call rotations
• Develop scalable solutions for high user traffic
• Integrate vendor solutions efficiently into the platform

Qualifications

• Solid experience with TypeScript or JavaScript
• Solid experience with React or similar modern UI frameworks
• Experience with AB testing and event instrumentation
• Proficiency in API technologies like GraphQL and gRPC
• Experience with cloud platforms such as Amazon Web Services
• Strong knowledge of data structures and modern design patterns

Benefits

• Comprehensive health plans
• Mental health support services
• 401(k) retirement plan with employer match
• Stock option program
• Paid leave of absence programs
• Flexible time off for salaried employees
• Family-forming benefits and disability programs

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.