Software Engineer (Email)

• This position is needed to fulfill the critical role of a Software Engineer within Twilio Sendgrid, to be both hands-on in creating, deploying and managing highly available, very large scale distributed systems
• Our systems processed 12 billion emails on Black Friday 2026 and we continue to scale! You will be a key contributor in one or more of these areas - Redesigning backend services to improve scalability, strengthening service security to keep up with changing threats
• Delivering solutions that enhance the customer journey and developing new product offerings that provide actionable insights into the health of customers’ email programs
• WEAR THE CUSTOMER’S SHOES: Ship reliable features, at scale, that deliver the most value to your customers. You will partner with engineering and product to understand customers’ challenges, see opportunities, craft solutions, and lead the team to deliver the right value
• BE AN OWNER: Perform thorough and thoughtful code reviews to help maintain a high standard of code quality
• BE AN OWNER: Identify key system metrics and ensure adequate monitoring coverage for new and existing data storage and analytical services
• DRAW THE OWL: Be creative, take your own initiative, and solve some of our most challenging problems

Benefits

• Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
• Work from home opportunities
• Generous annual time off in all countries
• Comprehensive health programs
• Programs to help our employees plan for their retirement needs
• Generous maternity, paternity, and adoption leaves, as well as family medical care leave
• Variety of snacks, drinks, and catered meals in each of our locations- Proficiency with Go or similar typed programming languages (Java, C#, C++, Rust, etc)
• Ability to implement reliable, maintainable components
• A highly effective collaborator, you work with your team and help drive team towards common goals
• Automation-minded; experience automating processes and administrative tasks
• Self-driven; take complete ownership of your tasks and champion efforts to get your tasks to completion
• Degree in Computer Science or similar experience work experience
• 3+ years of experience in your craft with demonstrated skill progression
• Experience with Terraform or similar configuration management tools
• Experience with Kafka or other distributed logging systems
• Experience with AWS or other cloud infrastructure providers (GCP, Azure)
• Experience with MySQL or AWS Aurora database systems
• Experience with Docker, and/or Kubernetes, or other containerization technologies