Software Engineer - Help Center-Ops Platform

Designation

Software Engineer-2

Job Title

Software Engineer - Help Center-Ops Platform

Job Description

We are looking for Software Engineer (Backend). As a software engineer, you'll be the brain behind crafting, developing, testing, going live, and maintaining the system. You are passionate in understanding the business context for features built to drive better customer experience and adoption.

About HOP (Help Center – Ops Platform) Team

HOP is the team responsible for building and maintaining Flip’s Help Center and internal operational tools.

We work closely with the Operations team to ensure end-user inquiries and issues can be resolved efficiently and accurately. Our mission is to give our users best support experience, streamline operational processes, reduce repetitive workloads, and empower Ops through smart tooling and automation.

We are also the team pioneering the use of AI within Flip—designing systems that can intelligently automate workflows and assist humans in resolving repetitive cases, thus we improve our response times, and elevate the overall customer experience.

About Flip

Rafi, Luqman, and Anjar, who were college friends in Universitas Indonesia, started Flip as a project in 2015 to transfer payments to each other at a fraction of what banks would charge them. They are pioneers in the Indonesian market, with their technology now helping millions of Indonesians, both individuals and businesses, carry out bank-to-bank money transfers through a reliable and seamless app.

After nine years of operations, Flip has helped Indonesians transfer money worth several trillions of rupiah and has received double-digit funding from respectable investors such as Sequoia India, Insight Partner, and Insignia. Flip’s ultimate mission is to give Indonesians access to one of the most progressive and fairest financial services in the world.

At Flip, we always strive to provide the fairest place for you to work, learn, and grow with talented and fun people in various opportunities to advance your career and get fair rewards. We believe that we have to treat employees, customers, and all stakeholders fairly and respectfully. Fair treatment for employees means we establish clear goals, facilitate our employees to achieve them, and value their contribution to the company with equitable benefits.

What you'll do

• Work cross-functionally with the Product, Design, Operations, and Backend teams across the squads to ship world-class products and features.
• Write code that's clear, concise, performant, tested, and easily understood by others.
• Partner with the product management team to execute the feature roadmap.
• Work with the overall backend teams to execute the engineering roadmap.
• Help debug production issues across services and levels of the stack.

What you'll need

• Have a solid background in common programming problems and solutions.
• Knowledge and experience in Go.
• Experience in working with AI agents, automation, and related domain is a plus.
• Solid understanding of algorithms, algorithmic complexities, OOP, design patterns, and clean code.
• Ability to plan, prioritize, estimate, and execute a task with a good degree of predictability.
• Ability to scope, review and refine user stories and/or tasks for technical completeness and to alleviate dependency risk.