Software Engineer (Level 2)

• This position is needed to build and scale APIs to enable Twilio developers to unlock best-in-class personalized customer experiences through the Twilio Segment CDP products
• As a Software Engineer on the team, you will collaborate closely with product management, architecture, and other engineering teams to design APIs, identify performance bottlenecks, and data models, and drive system-level improvements that enhance both developer velocity and customer experience
• You’ll be expected to evaluate and communicate trade-offs between feature velocity, system stability, and technical debt, and help drive architectural decisions that ensure long-term sustainability and performance
• We iterate quickly on these products and features and learn new things daily — all while writing quality code using the latest AI tools
• We work closely with product and design and solve some of the toughest engineering problems to unlock new possibilities for our customers
• If you get excited by building products with high customer impact — this is the place for you
• Design and build robust, scalable backend systems and APIs across Segment’s data platform
• Collaborate cross-functionally with design, product, and other engineers to define solutions that balance usability, performance, and long-term architecture
• Communicate technical decisions clearly - articulating trade-offs, customer impact, and team alignment
• Troubleshoot and improve system reliability, debugging issues and refining operational tooling and processes
• Participate in an on-call rotation for our managed services

Benefits

• Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
• Work from home opportunities
• Generous annual time off in all countries
• Comprehensive health programs
• Programs to help our employees plan for their retirement needs
• Generous maternity, paternity, and adoption leaves, as well as family medical care leave
• Variety of snacks, drinks, and catered meals in each of our locations- Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
• Good grasp of software engineering and how to build a system in scalable and extensive manner
• 2+ years experience writing production-grade code in a modern programming language
• Experience programming in one or more of the following: Go, Java, Python, or similar languages
• Have experience with large scale async processing systems
• Excellent written and verbal technical communication skills to convey complex technical concepts effectively
• Experience shipping services (products) following CI/CD development paradigm
• Have hands-on experience with container orchestration frameworks (e.g. Kubernetes, EKS, ECS)
• Leverage best-in-class development productivity practices including AI tooling
• Experience operating large-scale, distributed systems on top of cloud infrastructure such as Amazon Web Services (AWS). For example, experience handling production incidents
• Comfortable asking questions and taking initiative to solve problems where it is often necessary to “draw the owl”
• Experience working with event streaming technologies (Kafka, Pulsar, or similar)
• Familiarity with database technologies like PostgreSQL and DynamoDB
• Experience working in a geographically distributed team
• Exposure to observability tools such as Prometheus, Grafana, or Datadog