Software Engineer - Salesforce

Responsibilities

• Collaborate with business stakeholders and internal teams to understand customer needs and translate them into clear, technical requirements for Service Cloud solutions.
• Design, develop, and implement complex customizations and integrations using the Salesforce platform and APIs, including Apex, Visualforce, Lightning Web Components (LWC), and Process Builder.
• Configure and optimize Service Cloud functionalities like automation, workflows, processes, Omni-Channel routing, and entitlements to streamline customer service processes and improve agent productivity.
• Develop and maintain custom objects, fields, and integrations with external systems to ensure seamless data flow and enhance functionality.
• Write clean, well-documented, and maintainable code adhering to best practices and security standards.
• Conduct unit testing and participate in code reviews to ensure code quality and application stability.
• Troubleshoot technical issues, diagnose root causes, and implement effective solutions.
• Stay up-to-date on the latest advancements in Salesforce Service Cloud features and functionalities.
• Actively participate in knowledge sharing through documentation, mentoring junior developers, and contributing to team discussions.

Requirements

• Bachelors degree in Computer Science, Information Technology, or related field.
• Require 1+ years of experience in Salesforce development, expertise in Service Cloud functionalities, configurations, and customization options, proficiency in Salesforce development tools, and strong problem-solving, analytical, and communication skills.
• The candidate must possess hands-on experience and proficient coding skills, able to write and test Apex code and unit tests to ensure scalable, reliable, and secure solutions on the Salesforce Service Cloud platform.
• Design and develop custom solutions on Salesforce Service Cloud platform, including custom objects, fields, and workflows.
• Integrate Salesforce Service Cloud with other systems such as CRM, marketing automation, and analytics platforms.
• Collaborate with sales, customer service, and product development teams to meet business requirements and ensure a seamless customer experience.
• Write and test Apex code and unit tests for scalable, reliable, and secure solutions.
• Troubleshoot and resolve technical issues related to Salesforce Service Cloud.
• Utilize Service Cloud features like Case Management, Case Routing, Live Agent, Omni-Channel, and Knowledge Base for enhanced customer satisfaction.
• Implement Live Agent webchats, role-based permissions, team collaboration systems, Community Cloud integration, and Service-level agreements (SLA) with visual timelines.
• Develop customized solutions on Salesforce platform using Apex, Visualforce, Lightning Components, and other Salesforce technologies.
• Integrate Salesforce with third-party applications and systems using REST/SOAP APIs, and manage data migration and integration processes.
• Stay updated with Salesforce releases, features, and best practices, providing recommendations for continuous improvement.
• Ability to manage multiple projects, prioritize tasks, and meet deadlines independently.
• Salesforce certifications (e.g., Salesforce Certified Platform Developer I, Salesforce Certified Service Cloud Consultant) are a plus.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.