Software Engineer - Thunderhead (Smartcomm) Developer

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Job Description: SmartCOMM / Thunderhead Developer BFSI

Role: SmartCOMM / Thunderhead Developer
Domain: Banking, Financial Services and Insurance (BFSI)
Experience: 4-8 years overall, with 3+ years of hands-on SmartCOMM/Thunderhead experience preferred
Employment Type: Contract / Permanent
Location: As per project requirement

Job Summary

We are looking for an experienced SmartCOMM / Thunderhead Developer with hands-on expertise in Customer Communications Management (CCM) solutions. The candidate will be responsible for designing, developing, enhancing, and maintaining customer communication templates and document-generation solutions for banking, financial services, or insurance applications.

Key Responsibilities

• Design, develop, and maintain customer communication templates using SmartCOMM / Thunderhead.
• Develop personalized customer documents, including account statements, loan letters, policy documents, customer notices, and regulatory communications.
• Work on template design, data mapping, conditional logic, reusable content, and document formatting.
• Process and validate structured input data using XML, JSON, XPath, or related technologies, as required by the project.
• Integrate communication solutions with upstream and downstream applications.
• Troubleshoot template issues, document-generation failures, and production defects.
• Collaborate with business analysts, solution architects, QA teams, and application developers.
• Perform unit testing, defect resolution, deployment, and production support.
• Ensure document accuracy, data confidentiality, and compliance with BFSI communication standards.

Mandatory Skills

• Hands-on development experience in SmartCOMM / Thunderhead.
• Strong knowledge of Customer Communications Management (CCM).
• Experience in template development, document composition, data mapping, and conditional content.
• Knowledge of XML, XPath, and JSON, depending on project requirements.
• Experience with document generation, formatting, and output validation.
• Good problem-solving, debugging, and communication skills.

Preferred Skills

• Experience in banking, financial services, or insurance projects.
• Knowledge of APIs, REST/SOAP services, and enterprise application integration.
• Experience with Java or JavaScript, where required.
• Familiarity with version control, deployment processes, and production support.
• Understanding of data privacy, audit requirements, and regulatory customer communications.

Education

Bachelors degree in Computer Science, Information Technology, Engineering, or a related discipline, or equivalent relevant experience.

Candidate Screening Criteria

Candidates should have direct hands-on experience in SmartCOMM / Thunderhead development. Experience only in generic Java development, document generation, or other CCM tools is not sufficient unless the candidate also has the required SmartCOMM experience.

Recruiter keywords: SmartCOMM Developer, Thunderhead Developer, Smart Communications, Customer Communications Management, CCM, XML, XPath, Template Development, Document Composition, BFSI, Banking, Insurance.