Software Engineer (Video)

• This position is needed to add to our Voice Connectivity Trust team in the US to enable Twilio to better support our customers using Voice in their solutions
• As a Software Engineer on this team you will participate in all phases of the software development life cycle which includes requirements gathering with Product Managers, technical design, estimations, sprint planning, coding, testing, deployments and on-call support
• This engineer will own, operate and maintain their teams’ services in a distributed production environment, employing Agile methodologies to continuously deliver value to customers
• Be an owner: Design and implement real-time services with high throughput and low latency requirements, verify, deploy and operationalize them
• Wear the customer’s shoes: Work closely with stakeholders to understand customer needs and, devise and deliver, simple, robust and scalable solutions
• Write it down: Be comfortable expressing thoughts and ideas as detailed prose and use it as an effective means to collaborate with leads, architects and cross functional teams
• Be bold: Embrace the challenge of scaling a complex distributed platform with points of presence globally, each one concerned with high availability, high reliability, high throughput, low latency, and media fidelity
• Draw the owl: Figure out novel ways of solving customer problems for the Voice channel
• We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings

Benefits

• Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
• Work from home opportunities
• Generous annual time off in all countries
• Comprehensive health programs
• Programs to help our employees plan for their retirement needs
• Generous maternity, paternity, and adoption leaves, as well as family medical care leave
• Variety of snacks, drinks, and catered meals in each of our locations- Excellent written communication skills - essential for effective AI prompting and for creating clear technical documentation (with or without AI assistance)
• Strong Computer Science fundamentals not limited to data structures, algorithms, operating systems, and distributed systems
• Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
• Experience building RESTful services, API design and event-driven architectures (Kafka, SQS)
• Hands on experience scaling production backend systems, with the proven ability to design and develop horizontally-scalable, resilient and performing-under-load systems
• Experience scaling data tiers employing a variety of SQL/NoSQL database and caching technologies
• Demonstrated proficiency working with AI coding assistants (Claude, GitHub Copilot, Cursor, or similar) - you should be able to describe your workflows and show examples
• Understanding of CI/CD pipelines
• Experience with on-call rotations, incident response, monitoring/alerting tools (Prometheus, Datadog, Grafana)
• Knowledge and experience working with SIP protocol
• Bachelor’s degree in Computer Science or a related engineering field
• Hands on experience with cloud infrastructures such as AWS, GCP, OpenStack or Azure
• Can demonstrate with metrics how you have used AI to increase productivity
• Minimum 2-3+ years of hands-on experience in a large scale, distributed applications environment on JVM based technologies
• Proven ability to critically evaluate AI-generated code for correctness, security, performance, and maintainability
• Strong Java fundamentals with the ability to architect, review, and debug code whether written by you, teammates, or AI agents
• Able to work well in a team setting and both highly motivated and motivating
• Knowledge and experience working with Stir/Shaken protocol