Software Engineering Manager

Who you are

• Empathy for customers and engineers to enable your team to do their best work
• Strong product sense. You hold a technical and a product point of view at the same time
• Familiarity with enterprise software and the expectations security-conscious customers place on access control, authentication, and auditability
• Experience shaping how a team operates and how it connects to the engineers on other teams who depend on it. You work with your engineers to set the norms, working agreements, and cross-team interfaces
• Ability to partner with a PM to define and execute on a roadmap that accounts for trade-offs, customer commitments, corporate/compliance requirements, and the organization's product strategy
• The technical depth to assess risk in design reviews, understand critical code paths, and evaluate engineering trade-offs directly
• Direct experience managing engineers. You have nurtured career growth, helped engineers increase their proficiency, and held engineers accountable to clear expectations
• Strong background in partnering with recruiting, making hiring decisions and closing hires, and building a diverse and inclusive team. We believe strongly that hiring is the responsibility of engineering management, and you should be able to demonstrate attracting, closing, and retaining engineers at multiple levels
• Experience building platform capabilities that other engineering teams adopt, driving adoption through collaboration and negotiation, and managing dependencies across product and infrastructure teams

What the job involves

• In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion
• We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
• Chronosphere, a Palo Alto Networks company, is the observability platform built for control in the modern, containerized world. Chronosphere empowers customers to focus on the data and insights that matter by reducing complexity, optimizing costs, and remediating issues faster. Chronosphere reduces data volumes and associated costs by 84% on average while saving developers thousands of hours. Recognized as a leader by major analyst firms, Chronosphere is trusted by the world's most innovative brands, including DoorDash, Affirm, and Zillow
• The Identity & Access Management team owns our authentication and access control platform: the APIs, libraries, services, and data stores other engineering teams integrate with to control who can do what in their part of the product. Other teams write the access rules for their own features. This team builds the system they plug into. We are increasing our investment in this area, and the team is growing rapidly
• The role sits between platform engineering and product. Your team's systems sit in front of every dashboard, API, and piece of customer data, so reliability and security posture are yours to protect. Most of our roadmap is customer-driven, though: access control granularity, SSO and SCIM coverage, and service account scoping come up during procurement and renewal
• Partner with your product manager to assess customer needs, co-create the roadmap, and own delivery against it. Your product manager (PM) owns direction. You ground it in what is buildable and drive execution. Both of you bring empathy for the administrators who live in these systems every day, so you can tell which access control gaps are genuinely blocking customers
• Balance large investments alongside a steady cadence of customer requests while ensuring the team can deliver at a predictable pace
• Guide the team through architectural decisions and technical design in the evolution of our granular access control framework, which nearly every other team integrates with
• Hire and onboard engineers. Coach them through any growing pains, and evolve the team's norms and delivery cadence
• Monitor SLOs, SLAs, and health of the system in production and take timely action to meet our reliability goals
• Work with our security and compliance partners on reviews, audits, and the commitments we make to customers
• In the first month, you will learn our authentication and authorization systems, how customers manage access today, and where they get stuck. You will spend time meeting people and developing relationships on your team, sister teams, and cross-functional partners
• In 3 months, you will manage the team's day-to-day work. As you continue to ramp up on technical and execution strategy, you will partner with your manager and the team's PM to define the roadmap for our broader access control needs
• After 3 months, you will own execution, continue growing the team, and show progress on the more ambitious items on the roadmap. As your team ships, you will continue to evolve the norms and working agreements that keep it healthy and predictable

Benefits

• Healthcare: We value your health and provide options so you can choose what best supports your lifestyle and personal health goals. Various nationwide plans — including Blue Shield of California, Kaiser Permanente, Delta Dental, VSP, and more — are available to you and your family. Our providers offer the flexibility you want and the coverage you need
• Wellness: With a large on-site gym and daily, instructor-led exercise classes at HQ in Santa Clara, Palo Alto Networks actively supports employee fitness. Our juice bar, Gym & Juice, features fresh juice blends, a quick and nutritious option pre- or post-workout. And our ongoing wellness speaker series highlights the latest trends in health and wellness
• Development: Professional development is serious business at Palo Alto Networks, where the Talent Development team offers 25+ courses to help employees boost their careers and develop leadership capability
• Financial: Most roles are eligible for equity grants, and we now offer new hires a quarterly vesting schedule right away. We want you to be fairly compensated and rewarded as soon as you make an impact – on our team, that happens immediately! And because we consider every employee a stakeholder in our long-term success, we offer an Employee Stock Purchase Plan (ESPP) with a 24-month lookback. From life insurance to health savings accounts, we provide ways to help you protect and grow your wealth. Palo Alto Networks offers both traditional and Roth 401(k) options, along with a company match of 50% to a max annual amount of $1,000
• Time Off: In addition to paid corporate holidays, Flexible Time Off programs empower our employees to balance their work schedules with personal time off. We offer 12 weeks of full pay for medical leave and 6 weeks of full pay for parental leave. As a company with strong ties to the military and veterans, we also offer 26 weeks of full pay for military leave
• Perks: Our corporate discount program provides employees with significant discounts on merchandise, travel and entertainment. We offer many on-site perks at headquarters, including cafeterias, fuel service, dry cleaning service, EV charging stations, and a company store. We also provide complimentary drinks, fresh fruit, and snacks in break rooms across our campus to help everyone power through the day.

Life at Palo Alto Network