Software Engineering Manager (Reliability Platform)

• We are seeking a seasoned Engineering Manager to lead our Reliability Platform Engineering team
• This role is critical in ensuring the safety and reliability of our production systems through building products and capabilities that drive reliability practices at scale
• You will lead the development of systems and practices that allow engineers to understand, prioritize, and reduce systemic reliability risks across Affirm’s production environment
• This team is responsible for building foundational operational intelligence capabilities for Affirm
• This includes Affirm’s next-generation Reliability and Risk Management platform, which combines observability, AI, and operational workflows to help engineering teams proactively manage availability, resiliency, and operational excellence at scale
• This role sits at the intersection of Platform Engineering and Site Reliability Engineering
• You will partner closely with Infrastructure and Product Engineering teams to define reliability standards, build scalable operational tooling, and drive adoption of engineering best practices across the company
• Build and lead a high performance product engineering team with a focus on building a culture of innovation, accountability, reliability and execution
• Leverage AI-assisted engineering workflows to accelerate platform development, operational automation, and engineering productivity
• Translate ambiguous operational and organizational challenges into clear technical requirements, execution plans, and measurable outcomes
• Develop scalable reliability, risk management, and operational governance capabilities for Affirm’s production systems using observability tooling, automation, and AI
• Build foundational systems that help engineers understand service ownership, dependencies, and operational topology across Affirm’s infrastructure and applications
• Drive alignment across Platform Engineering, SRE, Infrastructure, and product engineering teams to define requirements, prioritize investments, and deliver long-term technical roadmap outcomes
• Drive execution and delivery for critical cross-functional reliability initiatives with high organizational visibility

Benefits

• Compensation: We have a simple, flexible, and transparent remote-first compensation structure so you can make the best decisions for yourself and your family
• Spending Wallets: Access tech, food, lifestyle, and family planning wallets for your expenses
• Supportive Communities: Get involved with our employee resource groups and community groups
• Remote-first Workforce: If your role is remote, you can set up shop anywhere in your home country
• Generous Time Off: Take the time you need when life happens
• Health Benefits: Get a plan that fits your needs
• Mental Healthcare: Take care of your mind with great mental health programs
• Parental Leave: Birth and non-birth parents get 18 weeks’ paid leave. Plus, a 4-week return-to-work transition program, at full base pay
• Away Days: We offer 20 company-wide paid days off—which help our teams collectively pause to recharge
• Learning & Development: Engage in exciting learning programs to level up your growth- Strong operational judgment and ability to drive clarity, prioritization, and execution in ambiguous problem spaces
• This position requires either equivalent practical experience or a Bachelor’s degree in a related field
• Strong communication and organizational leadership skills, with a track record of aligning stakeholders, driving execution, and influencing engineering practices across teams
• Experience working within or alongside Production Engineering or Site Reliability Engineering teams
• Expertise with observability tools, and building software or managing programs that drive engineering culture and reliability practices
• Strong programming background (e.g., Python, Kotlin, Java, or similar)
• 7+ years of experience in backend or full stack engineering, with 2+ years of engineering leadership experience
• Demonstrated ability to balance rapid iteration and experimentation with operational rigor and long-term maintainability
• Experience building internal platforms, developer tooling, reliability products, or operational automation systems at scale