Software Implementation Analyst

Job Title: Software Implementation Analyst

Experience: 3+ Years
Employment Type: Full-Time
Location:  Bannerghatta, Bengaluru

Job Summary

We are looking for a Software Implementation Analyst with experience in application support, ERP systems, requirements analysis, testing, SQL, and API concepts. The ideal candidate will act as a bridge between business and technical teams, supporting software implementation, configuration, testing, and ongoing application support.

Key Responsibilities

• Gather, analyze, and document business and functional requirements.
• Understand business processes and translate requirements into application solutions.
• Support ERP/application implementation, configuration, and customization.
• Perform system testing, manual testing, and UAT.
• Investigate and resolve application support issues.
• Work closely with business users, developers, vendors, and technical teams.
• Validate APIs and integrations and support issue troubleshooting.
• Write and execute SQL queries for data validation and analysis.
• Prepare functional documentation, test scenarios, and user acceptance criteria.
• Participate in SDLC activities, Agile/Scrum meetings, and requirement discussions.
• Track issues and changes using tools such as Jira/ServiceNow.
• Support application deployment, release validation, and post-production activities.

Required Skills

• 3+ years of experience in Application Support, Software Implementation, ERP Support, or Application Analysis.
• Hands-on experience with any ERP system.
• Good understanding of business requirements and requirement analysis.
• Basic to good understanding of Manual Testing, System Testing, and UAT.
• Good understanding of SQL and database concepts.
• Basic to good understanding of API/REST API concepts.
• Understanding of SDLC and Agile methodologies.
• Strong analytical, problem-solving, communication, and documentation skills.
• Ability to work effectively with both business and technical teams.

Good to Have

• Experience with ERP configuration or customization.
• Experience with Jira, Confluence, or ServiceNow.
• Exposure to reporting tools such as Power BI, Cognos, or Crystal Reports.
• Experience with production support, incident management, and RCA.
• Experience working with commercial enterprise applications.

Education

Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related field.

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