Software Implementation Consultant

Join Our Team –

The Software Implementation Consultant role is a critical part of our Team. You will be responsible for the initial setup of the customer and training on the WorkPal system.

As the Software Implementation Consultant you will drive to achieve customer satisfaction through initial setup and training, being an advisor and source of advice for customers and understanding customer issues and ensuring customers receive regular updates.

The Teams are based in our Belfast office. They work closely alongside each other and comprise of Sales, Implementation and Support Teams.

Key Responsibilities

• Customer project initiation
• Project Management
• Project Support
• Quality Assurance

Essential Skills

• 1+ years’ experience in a similar role/transferable skills
• Previous customer-facing experience
• Proficient in Microsoft Office Packages
• Excellent attention to detail, organised and task focused with a methodical approach to work
• Excellent communicator at all levels in both spoken and written formats
• Maintains accuracy and composure under pressure
• Project Management Experience
• You will have exceptional people skills. Your manner is approachable, patient and confident
• Communicate and provide training, at all levels, both verbally and in writing, face to face or by webinar
• Self-motivated and proactive with the ability to work individually as well as a team
• Thrive in a fast-paced, task focused environment with the ability to work independently to tight deadlines
• An interest in technology is preferred

We are an equal opportunities Employer. We adhere to all relevant legislation and offer services regardless of age, race, sex, disability or religious belief.

Benefits:

• Hours of work are Mon-Thurs 8.30am-5pm and Fridays 9am-5pm
• Holiday entitlement is 31 days (FTE) which includes bank holidays
• During July, August and December we finish at 3pm on Fridays
• All other months we have 2 hours "Me Time" to be used however you wish
• Pension Scheme
• Personalised Financial Advice Clinics
• Private Medical Insurance
• Cycle to Work Scheme
• Electric Car Scheme
• Buy and Sell Holidays Scheme
• Time Off For Life Events e.g. getting married, moving house
• Enhanced Family Friendly Policies

Job Types: Full-time, Permanent

Pay: From £26,500.00 per year

Work Location: In person