Software Implementation Specialist

Job title: SOFTWARE IMPLEMENTATION SPECIALIST (ENGINEERING / PLM)

Summary/Objective: The Software Implementation Specialist partners with Engineering and IT to ensure successful adoption, configuration, and ongoing use of internally developed highly configurable PLM and engineering workflow applications. This role translates business needs, processes, and design intent into system configurations, documentation, and training materials.

This position will be 100% onsite here in New Albany, Indiana. This job will not provide relocation.

Essential Functions/ Responsibilities:

1. Partner closely with Engineering teams to understand workflows, design intent, pain points, and desired outcomes.

2. Interview engineers and functional stakeholders to extract requirements, process details, and configuration needs.

3. Configure PLM and engineering systems to align with departmental and functional needs using existing platform capabilities.

4. Serve as the primary “user-facing” owner for adoption, usability, and success of engineering applications.

5. Translate technical concepts and engineering processes into clear system configurations, work instructions, and documentation.

6. Develop and maintain user guides, standard work, and training materials.

7. Support implementation efforts, including rollout planning, user onboarding, and change management activities.

8. Deliver training sessions, demos, and office-hour-style support for Engineering users.

9. Act as a feedback loop between Engineering and IT, clearly communicating enhancement requests, usability issues, and adoption gaps.

10. Help define and refine best practices for using PLM and engineering workflow tools across multiple engineering functions.

11. Monitor system adoption and usage trends, identifying opportunities for improvement or additional enablement.

“The responsibilities as defined are intended to serve as a general guideline for this position. Associates may be asked to perform additional tasks depending on strengths and capabilities”

Required Experience:

1. Experience working with engineering systems, enterprise applications, or configurable software platforms (PLM, ERP, MES, or similar).

2. Strong ability to understand and map engineering workflows without being the system designer or product engineer.

3. Demonstrated experience gathering requirements through interviews, workshops, or direct observation.

4. Comfort translating between technical teams (IT/Engineering Systems) and end users.

5. Strong written and verbal communication skills, with the ability to simplify complex concepts.

6. Experience creating documentation, training materials, or work instructions.

7. High level of organization and follow-through across multiple functional stakeholders.

Preferred Education and Experience:

1. Associate degree or higher in Engineering, Computer Science, Information Systems, or a related field preferred.

Training required:

1. On the job training as appropriate.

Languages: English