Software Licensing Specialist

The Challenge

PTC is expanding its team and is looking forward to adding a self-motivated, positive and goal-oriented individual to APAC License Management team who will work as a Software Licensing Specialist and manage the Renewals business.

This post will report directly to the Director, License Compliance and the work will entail collaborating with team members and customers encompassing APAC.

The role of License Management Specialist is to manage customers in partnership with the Program Managers of individual countries and ensure we provide licensing guidance to non-renewing customers.

What you’ll do

External

• Actively communicates and negotiates with customers’ executive team to address license compliance issues with customers. Will also be measured on numbers of cases initiated and closed in a quarter.

Internal

• Identifies licensing shortfalls, offers licensing expertise and assist with general software asset management for internal stakeholders. Provide reporting and maintain systems with regard to license review activity. Supporting commercial teams to provide customer analysis relating to licensing.

What you need to succeed

You'll need 7+ years of overall working experience with 3+ years in software company license compliance role. Experience preferably gained performing license compliance reviews, anti-piracy in a similar software company or in the Big 4 consulting companies. You'll have knowledge of various compliance methodologies including using software tools for compliance reviews, licensing contracts (including Enterprise license agreements and EULAs). Understanding of software licensing models is extremely important as is the ability to project manages the engagement within a positive and professional customer experience.

• Self-motivated and comfortable working across jurisdictions with persons of diverse background and nationalities
• Experience with customers in pre-sales or licensing roles in the software industry.
• Capable of managing customers and demonstrates objection handling techniques.
• Knowledge of how customers manage software deployment and use.
• Familiar with software asset management and general licensing terms, demonstrates an understanding of contracts and end user agreements including version changes, upgrade cycles.
• Provide excellent customer service throughout all Licensing activities and interfaces.
• Data driven analysis with strong attention to detail and ability to execute within a matrix team structure.
• Strong written and verbal communication and presentation skills.
• Strong team orientation and ability to build cross-functional relationships.