Software Packaging L2/L3

GAC Role Ownership

• Coordinate and oversee the complete order-fulfilment lifecycle for Packaging, Software Rollout, and Catalogue Management across all involved units (packaging lab, AO Support, Remote Client Management, dw-SRM).
• Serve as the named emergency escalation point (e.g., failing rollout) with a 1-hour response SLA, and as the standard-request escalation point for packaging/GAC/Release Management topics (1-business-day SLA).
• Authorize and coordinate special-approval packaging procedures (e.g., ACL-relaxing) with the requesting Application Owner.

Process Governance & Continuous Improvement

• Own and maintain the client's Packaging Standards.
• Conduct a minimum annual review of the packaging solution and processes; deliver written findings, improvement recommendations, and a concrete implementation plan (including budget and timeline) to the client.
• Drive the client's packaging-avoidance strategy favoring native Modern-client deployment (e.g., Company Portal) and vendor auto-update mechanisms over packaging wherever operationally sound, in line with client cost-reduction targets.

Rollout Governance

• Own final review and correction authority for rollout batch discrepancies (incorrect/outdated SCCM Collections, Intune assignment groups) escalated by L2 packaging staff.
• Coordinate the software-distribution process (SCCM / Intune / future solutions) with the responsible solution owner, Application Owner, local service managers, and dw-SRM within defined lead times.

Stakeholder & Cross-Team Coordination

• Maintain the primary coordination relationship with Global Software Release Management (GSRM) on Base/Core/Extended Load categorization decisions.
• Coordinate with Remote Client Management (RCM) on release maintenance (dw-SRM Base/Core/Extended Load) in the software distribution environment and on DynApCo-based application configuration and SIT@Web onboarding.
• Coordinate with Windows Application Owners on the current base image and released software load.

Escalation, Mentoring & Reporting

• Act as senior escalation point for packaging and GAC-related incidents and complex Application Owner issues.
• Mentor L2 packaging and AO Support engineers on process, tooling, and quality standards.
• Ensure Service Manager and company-representative roles (or their deputies) remain reachable throughout all applicable service hours.

Technical Skills (Mandatory)

GAC / Release Process Ownership

• Global Application Coordinator (GAC) process ownership
• Packaging Standards definition & governance
• dw-SRM (Software Release Management) end-to-end process
• GSRM stakeholder coordination

Software Packaging & Distribution

• MSI/MSIX application packaging (governance level)
• SCCM Collections / Intune assignment group governance
• Central Quality Gate (CQG) standards ownership