软件产品工程师，后端诊断 Software Product Engineer, Backend Diagnostics

About The Role This role focuses on backend diagnostics and monitoring for Tesla's vehicle fleet platform in the Asia Pacific market. You will serve as a key connection point between vehicle backend needs in the Asia Pacific region and the development and production teams in Silicon Valley, California. Your main responsibilities include:

• Diagnosing and troubleshooting issues across backend services and applications to minimize vehicle downtime.
• Conducting regular data monitoring and compliance audits to meet local regulatory requirements.
• Analyzing field failure patterns and collaborating with development teams to drive system improvements.

Diagnostic related objectives

Keep our vehicles on the road through proactive analyses of the vehicle fleet and to reduce their time spent in service centers by effective remote diagnostic work. Be able to efficiently work with large amounts of data in order to process information and make the correct conclusions in a timely manner. Diagnose complex electromechanical systems with heavy software content and deploy in safety-critical applications in backend services, systems and applications.

Systems related objectives

Work with development teams to improve Tesla's backend, focusing on high reliability, availability, connectivity, usability, and safety while minimizing costs. This role pays special attention to the Asia Pacific market, and backend improvements through an accurate understanding of Asia Pacific telecommunication networks, customer experience issues and product deficiencies. This is achieved in this role by engaging with EV standards and related third parties, and bringing visibility of market directions to development teams.

Responsibilities Diagnostic Responsibilities

• Debug systems and perform diagnostics on field failures both remotely - looking at data logged by the vehicle, and directly in the field.
• Conduct regular data monitoring and audits to ensure compliance with local regulations.
• Recognize trends and patterns in field failures and work with the development team to drive short-term fixes and future improvements.
• Provide technical support to minimize vehicle downtime, through day to day coverage of internationally distributed service cases.
• Coordinate with design teams to perform further root cause analysis with component owners where necessary.
• Work with engineering and manufacturing teams to ensure new issues are fully investigated and that countermeasures are in place.
• Collaborate with worldwide service teams to ensure consistent and stable global service operations.
• Support service technicians, technical support specialists, and regional technical specialists with troubleshooting techniques and remote diagnosis, occasionally travel to perform field diagnostics, repair, and training.
• Be available for occasional off-hours calls and work as needed.

Systems Responsibilities

• Engage with EV standards committees and third parties to represent Tesla's interests and bring visibility of market directions to development teams
• Review user experience issues and deficiencies, and escalate those to development teams that can be addressed by firmware or hardware improvements and/or revised functional specifications.
• Collaborate tightly with Tesla’s hardware and software teams to ensure efficient and economical implementation and validation of new features, components, and systems.
• Identify improvements for serviceability of the product for the purpose of reducing costs.

Requirements

• Bachelor, Master or PhD of Computer Science or Electrical Engineering or related field.
• Working experience in backend services troubleshooting, diagnostics, and monitoring. Development experience is a plus.
• Working knowledge in computer science (PERL, SQL, Python, C++, MATLAB) and mechatronic fields.
• Linux working experience is required.
• Proficient in both Chinese and English.
• Familiarity with Go, Kubernetes or similar cloud-native technologies is a plus.

This job application may involve an interview with an interviewer outside of Tesla China. If you complete your application, you agree Tesla provides your application information to overseas interviewers in Tesla, Inc. for recruitment purposes. More details and contact information please see here. (here hyperlink: https://app.mokahr.com/social-recruitment/tesla/46129#/)