Software Product Support

Software Product Support Nashik

Description :

We are looking for Software Product Support personnel for our software products in Bangalore.

The Job responsibilities will include:

• Explain various features and workflows of our products to our customers.
  • Should have ability to understand software products and their functionality.
  • Should have good communication skills over the phone.
  • Be familiar with remote access tools like Team viewer and Ammyy.
• Troubleshoot Operating System level problems
  • Be familiar with basics of Windows operating systems for Windows 7, Windows 8 and Windows 10.
  • Be able to trouble shoot Windows Operating system level problems for Windows XP, Windows 7 and Windows 8.
  • Be familiar with various virus protection software and their configurations.
• Troubleshoot SQL Server and IIS level problems.
  • Be familiar with SQL Server installation procedures and basic trouble shooting..
  • Be familiar with basic set up of Microsoft Internet Information Server (IIS).
  • Be familiar basic TCP-IP networking.
• Written Communication.
  • Should have good written communication skills for writing emails and Support Ticket notes.
  • Should be able to talk to the customer using popular chat software like Skype.

Job Code :

PS01

Job Location :

Nashik Interested candidate fill the information below!

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