Software QA Tester & Client Support Executive

Company: Apploom Technologies Pvt. Ltd.
Department: Software Testing & Client Support

Job Description

We are looking for a detail-oriented and proactive candidate to test our software applications, identify bugs, prepare testing checklists, conduct product demonstrations, manage data entry, and collect client feedback. The candidate will act as a communication bridge between clients and the software development team to ensure issues are properly documented and resolved.

Key Responsibilities

• Application Testing: Test web and mobile applications to identify bugs, errors, and functional issues.
• Bug Reporting: Prepare detailed bug reports with screenshots, steps to reproduce the issue, and expected results.
• Testing Checklist: Create and maintain testing checklists for new features, updates, and existing functionalities.
• Client Feedback Collection: Gather feedback from clients, students, staff, and other application users.
• Issue Coordination: Collect complete information about reported issues and communicate them to the application development team.
• Follow-up: Track reported bugs and coordinate with developers until issues are resolved and verified.
• Product Demonstrations: Conduct software presentations and demonstrations for clients, institutions, and end users.
• Data Entry: Maintain application data, testing records, client feedback, and issue-tracking reports.
• Documentation: Prepare user guides, testing reports, and basic software usage instructions.
• Client Support: Assist users in understanding software features and report technical issues to the appropriate team.

Required Skills

• Basic knowledge of software applications and mobile apps.
• Good observation and problem-solving skills.
• Good communication and presentation skills.
• Basic computer knowledge, including MS Excel and Google Sheets.
• Ability to document bugs and prepare reports.
• Willingness to learn software testing processes.
• Ability to coordinate with clients and developers.

Eligibility

• Freshers can apply.
• Any degree or diploma; Computer Science or IT graduates preferred.
• Experience in software testing, customer support, or application support is an advantage.
• Manual testing knowledge is preferred; coding is not mandatory.

Pay: ₹15,000.00 - ₹20,000.00 per year

Work Location: In person