Software Specialist - SAP

JOB SUMMARY

The Software Specialist – SAP is responsible to the supporting software solutions for business and end-users, performing systems test to identify software failure points and providing guidance to the end-user based on the business needs, making recommendations on practical projects solutions and working with project management to coordinate tasks and timelines.

B. STATEMENT OF DUTIES

• Provide expertise in relevant software modules. Investigate and diagnose issues, leveraging system knowledge and troubleshooting techniques.
• Perform system integration testing, user acceptance testing, and support user adoption activities for new developments and modifications.
• Provide timely resolution of bugs or escalation to higher support levels as needed.
• Analyze recurring incidents to identify underlying problems.
• Working with system vendor and conduct root cause analysis and determine corrective actions.
• Implement permanent fixes or workarounds to prevent future occurrences.
• Document known errors and maintain a knowledge base for reference.
• Review and assess proposed changes to software systems.
• Coordinate with IT Lead to evaluate change impact and risks and suggest resolutions.
• Implement approved changes following change management procedures.
• Manage user access and roles within each software.
• Provide training and guidance to end-users on system usage, best practices and troubleshooting techniques.
• Manage relationships with third-party vendors and service providers for specialized support and maintenance.
• Other duties that may be assigned.