Software Support Analyst

Beehive Software is listed as the prospective employer for this Software Support Analyst position. The role focuses on helping users resolve software issues, investigating technical problems, and ensuring applications function reliably. The ideal candidate combines strong troubleshooting skills with clear communication and a customer-focused approach to technical support.

Confirm the employer’s actual hiring needs and work location before publishing this position.

Responsibilities

• Respond to software support requests through email, phone, or a ticketing system.
• Troubleshoot application errors, access issues, and software configuration problems.
• Gather information from users to identify and reproduce technical issues.
• Document support requests, investigation steps, and resolutions.
• Escalate complex defects to software developers or senior technical staff.
• Assist users with software installation, configuration, and updates.
• Test application fixes and verify that reported issues have been resolved.
• Maintain internal knowledge-base articles and user support documentation.
• Identify recurring problems and recommend improvements to support processes.
• Follow company procedures for data security and customer information handling.

Requirements

• Experience in software support, technical support, help desk services, or a related role.
• Familiarity with Windows operating systems and common business applications.
• Strong troubleshooting, analytical, and problem-solving abilities.
• Clear written and verbal communication skills.
• Ability to document technical issues accurately.
• Customer service skills and the ability to explain technical information to nontechnical users.
• Ability to prioritize multiple requests and collaborate with a technical team.

Preferred Skills

• Experience with ticketing platforms such as Jira Service Management, Zendesk, or ServiceNow.
• Basic knowledge of SQL and database troubleshooting.
• Familiarity with web applications, APIs, and browser developer tools.
• Experience with remote-support tools and software deployment.
• Understanding of software testing and bug-reporting processes.
• IT support or software-related certifications.

About the Company

Beehive Software is the company associated with this sample job post. Verify its official business details, services, and location before adding company-specific information to the published advertisement.

Benefits

Potential benefits may include:

• Medical, dental, and vision insurance.
• Paid time off and paid holidays.
• Professional development and technical training.
• Opportunities for career advancement.
• Retirement savings benefits, if offered.

Pay: $55,000.00 - $78,000.00 per year

Work Location: In person