Software Support & Implementation Executive (Preferred: MBA/BCom/BMS)

Role & responsibilities

• Provide support to customers using our business software through phone, email, and remote sessions.
• Understand customer issues, reproduce them in the system, and coordinate internally to resolve them.
• Participate in internal discussions to understand customer requirements and product improvements.
• Perform functional testing of software modules before release.
• Document issues, feedback, and testing observations for the development team.
• Assist the team in software configuration and setup for new customers.
• After gaining familiarity with the software, assist in implementation for new clients, including system setup and user training.
• Implementation and training activities may be conducted online or by travelling to the client locations when required.

* Please Note: Comprehensive training will be provided to help the candidate understand the software, support processes, testing procedures, and implementation activities.

Preferred candidate profile

• MBA/ B.Com / BBA / BMS/ M.Com graduates preferred.
• Candidates with up to 1 -3 years of experience in operations, supply chain, customer facing, testing, application support, or similar roles.
• Interest in business software, system workflows, and functional testing.
• Ability to understand customer requirements and analyse issues logically.
• Good communication skills and ability to interact with customers when required.
• Comfortable working with computers, software applications, and Excel.
• Willingness to learn software implementation and assist with client onboarding and training over time.
• Ability to coordinate with internal teams to resolve issues and improve the product.