Software Support Consultant (Entry Level)

Position Description

Launch your career with Reynolds and Reynolds!

Are you a problem solver who enjoys helping others? Join our Technical Support Center as a Software Support Consultant and work with a great team, excellent benefits, and real opportunities for growth.

What You’ll Do

• Help customers resolve software questions and issues by phone, email, or chat
• Guide users through features and best practices for our software solutions
• Document solutions and contribute to making our support resources even better
• Work with teammates to continuously improve our customer experience

Who We’re Looking For

• Great communication skills (written and verbal)
• Analytical and enjoy troubleshooting
• Detail-oriented and organized
• Customer-focused, with a positive attitude
• Willing to learn new systems and processes (full training provided)

Education

Degree in Information Technology, Information Systems, Computer Information Systems, Technical Communication, or Business Administration (with IT coursework) a plus, but not required.

Why join Reynolds and Reynolds?

• Competitive salary and performance-based growth
• Excellent benefits package: health, dental, vision, paid time off, 401(k) with match, free onsite dining and gym, and more
• Onsite medical center and wellness benefits
• Supportive team environment and ongoing training
• Opportunities to make an impact and advance your career

Ready to get started? Apply today to join our growing team!