Software Support Consultant (Exp. with Booking Engines)

MVP Asia Pacific Inc. is a leading outsourcing company located in the Clark Freeport Zone, Pampanga, Philippines. We were founded with the mission to connect highly skilled offshore professionals with businesses of all sizes across the globe—helping our clients scale with speed and excellence.

At MVP, we foster a culture of professionalism, innovation, and collaboration. Our people enjoy a supportive, growth-driven environment with opportunities for continuous learning, career development and work-life balance.

If you’re driven, passionate about learning, and ready to make an impact, we’d love for you to join our growing team of MVPs!

Software Support Consultant

Job Description:

Technical Investigation & Resolution:

·         Take full ownership of assigned support tickets from initial query through to resolution.

·         Conduct structured investigations into booking discrepancies, rate/availability sync issues, channel manager problems, and payment failures.

·         Identify the root cause of issues, not just the symptoms, and escalate with clear, documented findings.

·         Maintain meticulous, audit-ready notes for all tickets.

Booking & Financial Integrity:

·         Process cancellations, modifications, and refunds with a high degree of accuracy.

·         Investigate and resolve discrepancies between booking records and payment data.

·         Liaise effectively with payment gateways and finance teams to resolve financial queries.

B2B Relationship Management:

·         Provide commercially aware support to our B2B operators, understanding the revenue impact of technical issues.

·         Build trust through reliable, proactive support and clear communication.

·         Identify and escalate concerns for high-value clients to ensure swift resolution.

Weekend & After-Hours Operational Support:

·         As part of a team roster, manage time-sensitive booking issues and critical system alerts outside standard business hours.

·         Make confident operational decisions to support clients when senior leadership is unavailable.

·         Prioritise and escalate major incidents clearly and quickly to the on-call technical team.

Qualifications:

·         2+ years of experience in the travel, hospitality, or booking technology sector.

·         Experience with booking engines, channel managers, PMS or payment gateways.

·         Demonstratable experience supporting B2B Clients in a technical or operational capacity.

·         Availability to participate in a rotating weekend and public holiday support roster.

·         Strong record of reliability and schedule adherence in previous roles.

·         Strong problem solving and critical thinking skills.

·         Adaptable and flexible.

·         Ability to work in a fast-paced dynamic environment.