Software Support engineer

Position: Software Support Engineer

Location: Hong Kong International Airport T2

Working hours: Shift (8 Hours or 12 Hours)

Job Summary:

The Software Support Engineer is responsible for providing IT operational and technical support for the Baggage Handling System (BHS) software at Hong Kong International Airport (T1). The role involves monitoring, maintaining, and troubleshooting the system’s software components to ensure smooth baggage flow and system availability. The engineer will work closely with other support teams, vendors, and airport operations to resolve incidents, implement system updates, and ensure the system is healthy.

Requirements:

Education & Experience:

• Bachelor’s Degree in Computer Science, Information Technology, or related field.
• Minimum 5+ years of experience in software/system support or IT operations, preferably in airport or industrial automation systems.

 Technical Skills:

• Strong knowledge of Linux/Windows Server environments.
• Experience in reading and analyzing Java logs, XML messages, and WebLogic server logs.
• Basic knowledge of Oracle Database administration (SQL queries, monitoring, troubleshooting).
• Familiar with system integration concepts, TCP/IP, and client-server architecture.
• Understanding of incident management tools and ticketing systems (e.g., ServiceNow, Jira, or similar).

Soft Skills:

• Strong analytical and problem-solving skills.
• Excellent communication and documentation ability.
• Capable of working under pressure in a 24x7 operational environment.
• Proactive attitude with willingness to learn and support new technologies.