Software Support Engineer

Overview
Propersys Corporation is seeking a skilled and motivated Software Engineer to join our dynamic team. The ideal candidate will be responsible for designing, developing, and maintaining software applications that meet the needs of our clients. This role requires a strong understanding of various programming languages and technologies, as well as the ability to work collaboratively in a fast-paced environment. The Software Engineer will play a crucial role in enhancing our software solutions and ensuring high-quality performance. Propersys Corporation serves the constantly innovating semiconductor industry with high precision equipment, systems, and services. Delivering professional facility turnkey projects and system engineering services to the semiconductor fabrication industry are the company's specialties. Semiconductor leaders choose us to participate in their evolution and expansion because of our focus on high-quality production and clean execution. We are rapidly expanding and are looking for talented members to join our team.

As a Software Support Engineer, you will be responsible for maintaining and improving our ERP legacy system (built with ASP.NET and Microsoft SQL Server). You will resolve user tickets, troubleshoot and fix bugs, apply software updates, and ensure smooth system operation across departments. This role includes periodic travel to Santa Clara, CA (up to one week per month) through June 2026, with no travel requirements beyond that date.

What We Are Looking For

You are a motivated software support professional with a passion for problem-solving and continuous improvement. You thrive in environments where you can balance technical troubleshooting with customer-focused support. You enjoy working with legacy systems, ensuring they remain stable, secure, and optimized. You value collaboration, clear communication, and efficiency in resolving user needs.

What You Will Be Doing

• Maintain and support our ERP legacy system, including bug fixes, patching, and performance tuning.
• Respond to and resolve user support tickets, providing timely and effective solutions to technical issues.
• Collaborate with internal teams to improve ERP workflows.
• Assist in troubleshooting database-related issues, optimizing queries, and maintaining SQL Server integrity.
• Provide on-site support during scheduled trips to Santa Clara, CA, ensuring uninterrupted system functionality. (Through June 2026)
• Work closely with IT and operations teams to deliver reliable software support across the organization.
• Contribute to knowledge base documentation to streamline future troubleshooting and support efforts.

Qualifications

• Bachelor’s degree in computer science, Information Systems, or a related field.
• 0–3 years of experience in software support, maintenance, development roles.
• Familiarity with ASP.NET and Microsoft SQL Server databases.
• Excellent communication skills with the ability to work effectively with end users and technical teams.

Preferred Qualifications

• Experience with ERP systems and legacy application maintenance.
• Knowledge of SQL query optimization and database administration.
• Exposure to software version control and deployment practices.
• Familiarity with SAP environments and ability to support or troubleshoot SAP-related issues
• Basic understanding of IT policies, security, and compliance considerations.
• Bilingual in Mandarin is a plus

If you are passionate about technology and eager to contribute to innovative software solutions, we encourage you to apply for this exciting opportunity.

Job Type: Full-time

Pay: $75,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Application Question(s):

• Are you able to travel to our Santa Clara office for scheduled visits?
• Will you now or in the future require sponsorship?

Ability to Commute:

• Phoenix, AZ 85085 (Required)

Ability to Relocate:

• Phoenix, AZ 85085: Relocate before starting work (Required)

Work Location: In person