Software Support Engineer

As a Software Support Engineer at Altova, you’ll be the trusted expert customers turn to when they need guidance, solutions, and best practices. You’ll help users apply Altova software to real-world requirements, diagnose and resolve issues, and feed product insights back to our developers, testers, and technical writers. You’ll communicate confidently in both technical and business contexts and enjoy moving between customer conversations and deep technical problem-solving.

What You'll Work With

Altova builds

• Windows desktop developer tools for XML, JSON, EDI, ETL, databases, UML, XBRL, and more
• High-performance server applications for Windows and Linux using the same technologies
• Rapid application development tools and server applications for mobile platforms
• Regulatory solutions (e.g., CbCR, EBA, ESEF, Solvency II) delivered via mobile apps or Excel VSTO add-ins

What You'll Do

• Advise customers on how to implement Altova products to meet their goals
• Troubleshoot and resolve technical issues; reproduce, analyze, and document findings
• Communicate clearly with customers via email, phone, chat, remote desktop, and video
• Collaborate with internal engineering, QA, and documentation teams on technical matters
• Capture customer feedback and contribute to product quality and usability

What You Bring

• Language skills: Excellent English (C1). German is a plus
• Communication: Clear, concise writing and speaking in technical and business settings
• Customer support experience: Providing technical support across email/phone/chat/remote tools

Technical Strengths (any mix of the following is welcome)

• XML ecosystem: XML Schema, XSLT, XPath, XQuery, XBRL, UML
• JSON: JSON, JSON Schema, JSON Lines
• EDI: EDIFACT, X12
• Databases & SQL: Driver configuration; working across dev/test/prod; JDBC/ODBC/ADO
• App delivery: Familiarity with mobile app development & deployment (Android, iOS, Windows, HTML5)
• Systems: VM usage; installing/configuring Windows & Linux; containerization (e.g., Docker)
• Generalist mindset: Broad knowledge of software development processes and Internet technologies

Benefits

• A full-time or part-time position in a dynamic and engaging work environment located in the vibrant 1st district of Vienna. The role provides an opportunity to develop professionally within the realms of technical support. Enjoy a balanced work-life experience with flex-time and innovative teamwork.
• A public transportation pass for Kernzone Wien.
• No travel required

Salary

The collective agreement minimum salary is 3,175 € gross per month (on a 38.5-hour basis). The actual salary amounts to 3,900 € gross per month (on a 38.5-hour basis). The salary is paid 14 times per year. The collective agreement Informationstechnologie, Datenverarbeitung (IT) applies.

Any accrued overtime is compensated in the form of time off.

Please send your CV via email to: [email protected] . Include a cover letter explaining how you fit the above criteria and how your previous experience will help you succeed as a Software Support Engineer at Altova.