Software Support Engineer, C#/.NET & SQL.

About Our Client:

The organization is a technology solutions firm based in Bellevue, Washington, with teams across the United States. It operates in the technology consulting industry, addressing complex challenges by connecting strategy and execution across AI, cloud, data, product development, and emerging technology. The organization focuses on delivering meaningful outcomes to clients by combining diverse expertise and perspectives.

About the Opportunity:

The SOFTWARE SUPPORT ENGINEER, C#/.NET & SQL is responsible for supporting and enhancing business-critical software applications, telemetry services, and infrastructure monitoring solutions in large-scale data center environments. The role ensures service reliability and operational readiness through development, troubleshooting, and collaboration with engineering and operations teams. This position plays a key role in maintaining performance, security, and availability of production systems.

Responsibilities:

• Provide Tier 3 technical support for applications, telemetry services, monitoring platforms, and infrastructure operations across all environments.
• Investigate and resolve complex issues related to applications, databases, connectivity, authentication, configuration, networking, deployments, and service dependencies.
• Support incident response including service restoration, root-cause analysis, and corrective actions, participating in on-call rotation as needed.
• Develop, maintain, debug, and enhance applications, services, APIs, integrations, and automation using C#, .NET, and SQL.
• Assist with code reviews, testing, release validation, deployments, patching, hotfixes, and secure configuration changes throughout the application lifecycle.
• Maintain application configurations, scripts, workflows, data models, and metadata-driven customizations.
• Administer and troubleshoot Microsoft SQL Server environments, including performance tuning, query optimization, security, backup, recovery, and high availability.
• Support database availability and disaster recovery configurations such as Always On Availability Groups and Failover Clustering.
• Maintain T-SQL objects, reporting solutions, database integrations, and application data dependencies.
• Troubleshoot Windows operating systems, services, IIS configurations, deployments, certificates, authentication, and dependencies.
• Utilize development and delivery tools like Azure DevOps for source control, tracking, release coordination, and deployments.
• Apply scripting and configuration management for system maintenance and operational consistency.
• Create and maintain technical documentation, troubleshooting guides, operational runbooks, deployment checklists, and standard operating procedures.
• Analyze incident trends and support metrics to identify recurring issues and improve reliability, observability, automation, security, and recovery.
• Collaborate with software engineering, infrastructure, and operations teams to resolve technical issues and support new solutions.

Requirements:

• Experience developing, maintaining, testing, debugging, or supporting applications using C# and .NET.
• Hands-on experience with Microsoft SQL Server, including SQL queries, T-SQL, database troubleshooting, performance tuning, and relational database concepts.
• Working knowledge of Windows operating systems, application services, configuration, deployments, logs, and technical troubleshooting.
• Experience diagnosing production application issues, investigating root causes, and supporting service restoration.
• Understanding of software development and release practices including testing, code reviews, deployments, patching, and maintenance.
• Ability to develop technical documentation, troubleshooting procedures, and operational runbooks.
• Strong analytical, problem-solving, written communication, and collaboration skills.

Pay Range and Compensation Package:

• The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors.

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.