Software Support Engineer L2

• Role Details:

Location:Andheri East,Mumbai

Type: Work from office(Mon-Fri)

Btech preferred

Heres what your day would look like

• Defining monitoring events formIDfy's services and setting up the corresponding alerts
• Responding to alerts, with triaging, investigating and resolving resolution of issues
• Learning about various IDfy applications and understanding the events emitted
• Creating analytical dashboards for service performance and usage monitoring
• Responding to incidents and customer tickets in a timely manner
• Occasionally running service recovery scripts
• Helping improve the IDfy Platform by providing insights based on investigations and analysis root cause analysis

We’ll get along if you

• Are a graduate with a minimum of 3+ years of technical product support experience with following skills:
• Clear logical thinking and good communication skills.
• We believe in individuals who are high on ownership and like to operate with minimum management
• An ability to "understand" data and analyze logs to help investigate production issues and incidents
• Hands On experience of Cloud Platforms (GCP/AWS)
• Hands On experience oflogs monitoring tool(Kibana, Stackdriver, CloudWatch)
• Experience creating Dashboards &Alerts with tools like Metabase, Grafana, Prometheus
• Experience in writing SQL is plus
• Knowledge of Scripting language like Elixir/Python is a plus
• Above all, a mindset of continuous growth & learning and implement what you learn there