Software Support Executive

ABOUT THE ROLE

 Our software is a Human Resource Management System (HRMS).

 As a Software Support Executive at Agathae Business Solutions, you will play a crucial role in ensuring the smooth operation of the HRMS at our clients’ sites with delivery of top-notch technical support and assistance to them.  You will work closely with our clients’ Human Resource Departments to resolve issues, provide product knowledge and enhance customer satisfaction.

It is full-time and office-based in Damansara Utama, Petaling Jaya.

WHAT YOU WILL BE DOING

• You will first learn and understand the basics of our HRMS.
• You will be responding to customer's inquiries and troubleshooting user’s software-related issues.  This will include answering their questions and analyzing the problem.  Then you will provide step-by-step guidance to help customers resolve their problems.
• If the issue is complex, you will escalate it to the technical team for further investigation and resolution.
• You will maintain detailed records of daily customer's interactions, issues reported and completed solutions.
• You will continuously improve your knowledge of our software products and technologies to enhance your ability to provide high-quality support.
• When required, you will also assist in project implementation.  This will involve User Requirement Studies (URS), User Acceptance Test (UAT) and Training.

WHAT WE’RE LOOKING FOR

• Graduates with a Bachelor's Degree in IT or Computer Science.  Some basic knowledge of Human Resource principles will be an advantage.
• Must be a Malaysian citizen.
• Able to communicate in both English and Bahasa Malaysia.
• Minimum 2 years of experience in Software / Application Support.
• Service-minded, patient and able to communicate clearly with users.
• Strong analytical and problem-solving skills.
• Fresh graduates with prior knowledge from working with software or applications are encouraged to apply for this position.
• Shortlisted candidates MUST attend a face-to-face interview at our office in Petaling Jaya during office hours.

WHAT WE OFFER

At Agathae Business Solutions, we value our employees and strive to provide a supportive and rewarding work environment.  As a member of our team, you can expect:

• Competitive salary, medical benefits, yearly increment and performance-based bonuses
• Opportunities for professional development and career advancement
• Work-life balance culture
• A collaborative and inclusive workplace.

ABOUT US

Agathae Business Solutions Sdn Bhd is a leading provider of innovative Human Resource software solutions that cater to the diverse needs of our clients across various industries.

Our mission is to empower businesses with cutting-edge technology that drives efficiency, productivity and growth.

With a talented team of professionals and a commitment to excellence, we strive to be the trusted partner of choice for our customers.

 If you're excited to be a part of our dynamic team and contribute to the success of our customers, we encourage you to apply now.