Software Support Executive

Key Responsibilities

• Provide IT support to employees for hardware, software, and system-related issues.
• Install, configure, and troubleshoot Windows 10/11 systems.
• Install, configure, and troubleshoot Microsoft Office / Microsoft 365 applications.
• Troubleshoot Microsoft Outlook, including email configuration, profile issues, send/receive problems, OST/PST issues, synchronization, and mailbox connectivity.
• Troubleshoot commonly used software and business applications.
• Support and troubleshoot Adobe applications, CorelDRAW, PDF applications, browsers, and other productivity software.
• Configure and troubleshoot computers, laptops, printers, scanners, and other IT peripherals.
• Troubleshoot basic LAN, Wi-Fi, internet, and network connectivity issues.
• Perform basic configuration and troubleshooting of routers and switches.
• Manage user accounts, passwords, and basic access permissions.
• Install and maintain antivirus and other required security software.
• Perform software installation, updates, upgrades, and system configuration.
• Maintain IT asset records and software inventory.
• Provide IT support during employee onboarding and offboarding.
• Maintain proper records of IT issues and their resolutions.
• Follow basic IT security and data protection practices.
• Required Skills
• Minimum 1 year of experience in IT Support / Desktop Support / IT Helpdesk.
• Good knowledge of Windows 10/11.
• Good knowledge of Microsoft Office / Microsoft 365.
• Good troubleshooting knowledge of Microsoft Outlook and email-related issues.
• Knowledge of commonly used software such as Adobe Acrobat/Creative Cloud, CorelDRAW, PDF tools, browsers, and other office applications.
• Basic knowledge of networking – TCP/IP, LAN, WAN, DNS, DHCP, Wi-Fi.
• Basic troubleshooting knowledge of routers, switches, printers, and scanners.
• Good hardware and software troubleshooting skills.
• Basic understanding of antivirus and IT security.
• Good communication and problem-solving skills.
• Ability to handle day-to-day IT support independently.

Pay: ₹15,000.00 - ₹200,000.00 per year

Benefits:

• Cell phone reimbursement

Work Location: In person