Software Support Executive L3 / Solution Support Executive

Role Summary To handle complex and time-intensive customer issues through scheduled support sessions online and provide end-to-end solutions across multiple domains.

Key Responsibilities

• Handle customer queries through scheduled (booked) calls online.

• Understand and resolve complex issues across multiple areas (functional, technical, compliance, etc.)

• Provide end-to-end solutions ensuring complete issue resolution

• Log accurate ticket details, updates, and call outcomes in CRM

• Manage long-duration and high-impact customer cases effectively

• Follow SOPs, maintain SLA timelines, and complete troubleshooting before escalation

• Maintain clear, confident, and professional communication with customers

• Provide proactive updates and ensure customer satisfaction

Skills Required

• Strong Problem-Solving Ability

• Good Communication & Customer Handling Skills

• Ability to handle complex and long-duration cases

• Learning Attitude • Knowledgeof Windows OS, Remote Desktop Tools

• Inclination towards Customer Support and Problem Solving

Eligibility Criteria

• Fresher / Any graduate- BSC IT/CS, B.E., BCA, B.COM, BAF, Commerce with IT Interest etc.

• Good communication and basic domain understanding preferred

Career Growth Opportunities

• Growth from Level 1 Level 2 Level 3 Leadership roles

• Opportunity to move into Implementation, Technical, and Product roles

• Exposure to real-time complex business scenarios

• External opportunities in Accounts, GST, Technical, and Finance domains

Interested candidates please share your resume at [email protected]