Software Support (Junior)

We are looking for a Software Support (Junior) to join our team. This role is suitable for fresh graduates who are interested in accounting software, business systems, and IT support.

Training will be provided to support AutoCount Accounting and SQL Accounting software, including system setup, basic configuration, troubleshooting, configure networking and customer support.

Key Responsibilities

• Provide software support for AutoCount & SQL Accounting
• Assist in installation, setup, and basic system configuration
• Handle customer inquiries via phone, email, remote access, and occasional on-site support
• Provide basic user guidance and training
• Troubleshoot issues and escalate when necessary
• Maintain proper documentation of support cases

Requirements

• Bachelor’s Degree in IT / Computer Science / Information Systems or related fields
• Fresh graduates are encouraged to apply (training provided)
• Basic knowledge of Windows OS and Microsoft Office
• Interest in accounting systems or business software
• Good communication skills in English & Bahasa Malaysia

Training & Career Path

• Structured on-the-job training provided
• Clear career progression to Software Support (Senior) / Consultant / Trainer

Benefits

• Competitive salary package
• EPF, SOCSO & EIS
• Training & certification opportunities
• Friendly and supportive working environment

Agile X Solution Sdn Bhd (202401041282)
(A Group company of PC Mart Sdn Bhd)
62-2 Jalan Tasik Utama 7
Medan Niaga Tasik Damai
Sungai Besi, 57000 Kuala Lumpur
O: [03-2148 7670](tel:03-2148 7670) M: [012-203 7670](tel:012-203 7670)
www.agilex.my