Software Support (POS) & Training Specialist - Hybrid working

Location: Bangkok

Salary: Up to 65,000 THB + Benefits

Cathcart Technology is partnering with an established technology company to find a motivated Software Support & Training Specialist to join their team in Bangkok.

This opportunity is ideal for professionals who enjoy helping customers, delivering training, solving software issues, and improving the user experience. You will act as the link between the company and its clients, ensuring users can effectively use the platform and receive the support they need.

Key Responsibilities

• Onboard and train client staff both on-site and online, helping non-technical users understand and use the software effectively.
• Provide customer support via LINE, email, and phone, following issues through to resolution or escalation.
• Troubleshoot software issues and coordinate with the development team to resolve technical problems.
• Create and maintain training materials, help articles, and instructional videos in Thai and English.
• Develop online training resources and improve support documentation in collaboration with management.

Requirements

• Bachelor’s degree in Computer Science, AI, Machine Learning, Software Engineering, or related field
• At least 2 years of experience in software support, helpdesk, IT support, or customer training.
• Experience in training, coaching, or guiding users is highly desirable.
• Comfortable explaining web applications and software systems to non-technical users.
• Strong troubleshooting, communication, and customer service skills.
• Familiarity with POS systems, booking platforms, or SaaS applications would be an advantage.
• Able to Communicate in English.

This is an excellent opportunity for customer-focused IT support professionals who enjoy training users and want to develop their expertise in software support within a growing technology business.

If you're interested, feel free to contact Thunwarat (Gee) at 094-991-0296 to learn more.