Software Support Specialist (Cantonese Speaker)

About to role:

We are looking to hire a jovial and energetic Software Support Specialist which in charge to remote support Hong Kong client’s inquiries referring to Cloud HRMS software related matters. The respective employees are accountable for being proactive and alert to maintain and support our company’s production progress.

Main Responsibilities:

• Serve as the first point of contact for Hong Kong clients, handling remote support request and system-related questions over the phone, email, ticketing system.
• Resolve client’s technical issues in a timely and professional manner.
• Perform accurate and appropriate system configuration for software issues.
• Remotely connected to customer workstations or servers to troubleshoot software-related issues.
• Accountable for meeting individual KPIs and team goals and following procedures.
• Perform data migration works and conduct product training to end user, when necessary.
• Involve in ad-hoc project and pre-implementation discussions.

Main Requirements:

• Candidate must possess Diploma with relevant qualifications equivalent to the field required.
• At least 1-2 years of relevant experience in IT Support / Helpdesk / Customer Service is preferred.
• Fluent in Cantonese, Chinese and English (verbal & written in Traditional Chinese).
• Strong IT and software troubleshooting skills is an added advantage.
• A team player who is dynamic with a mature personality, independent and able to work under pressure.
• Fresh graduates are encouraged to apply.
• Flexible to align work schedule with Hong Kong public holidays.
• Applicants must be willing to work in Q Sentral.

The Package:

• Basic Salary, Meal Allowance
• Annual Leave, Medical Leave, Special Granted Leaves
• Medical Benefit, Group Hospitalization Insurance
• Flexi Benefit Entitlement, Laptop Provided, Monthly Employee Engagement Events
• Working Hours: 9:00AM - 6:00PM (Monday – Friday)
• Grow career with clear opportunities for advancement and professional development
• Office location easy access to public transportation [KL Sentral Station (e.g. MRT, LRT, Monorail, KTM)]