Software Support Specialist

Join Amatrol and Help Shape the Future of Workforce Training

Do you enjoy helping people solve problems, learning new technology, and making someone's day a little easier?

If you're the person friends and coworkers turn to when they need help figuring something out, this could be a great fit for you.

At Amatrol, we're looking for a Software Support Specialist who is passionate about delivering exceptional customer experiences. In this role, you'll work directly with customers, educators, and distributors who use our industry-leading learning management system and training solutions. You'll help answer questions, solve problems, guide users through our software, and ensure customers get the most value from their investment.

Every day brings something different. One moment you may be helping an instructor navigate our educational software, the next you could be demonstrating a feature for a customer or assisting with order processing. If you enjoy variety, collaboration, and making a real impact, we'd love to meet you.

What Does Amatrol Do?

Amatrol is a world leader in technical education and workforce development. We create hands-on training systems, interactive eLearning, simulators, and curriculum used by schools, colleges, training centers, and manufacturers around the globe. Our products help train the skilled workforce that keeps modern industry running, from automation and robotics to electrical and mechanical systems.

Simply put, we help people build rewarding careers through education and training.

What You'll Be Doing

In this role, you'll:

• Help customers successfully use and navigate Amatrol's educational software - Learning Management System (LMS)
• Respond to customer inquiries via phone, email, and other communication channels
• Troubleshoot software and account-related issues
• Conduct online demonstrations and customer training sessions
• Guide customers toward solutions that help them achieve their goals
• Work closely with Sales, Marketing, Customer Service, and Product teams
• Process customer and distributor orders accurately and efficiently
• Verify order details, pricing, and shipping information
• Maintain records and documentation related to customer interactions
• Look for opportunities to improve the customer experience

What We're Looking For

You don't need to check every box to apply, but successful candidates will likely have:

• A bachelor's degree or equivalent professional experience
• Strong customer service or customer-facing experience
• Confidence using software and learning new technology
• Excellent communication skills, both written and verbal
• Strong organizational and problem-solving abilities
• A positive attitude and genuine desire to help others
• The ability to manage multiple priorities in a fast-paced environment

Bonus Points For Experience With:

• Software support
• Learning Management Systems (LMS)
• CRM or ERP systems
• Customer Success or Technical Support
• Software demonstrations or training presentations
• Order entry or order processing

Why People Enjoy Working at Amatrol

• Meaningful work that makes a difference
• Stable, growing company with a global customer base
• Collaborative and supportive team environment
• Opportunities to learn new technologies and develop professionally
• Competitive pay and benefits
• Consistent Monday-Friday schedule
• A company culture that values teamwork, innovation, and continuous improvement

Let's Talk

We're looking for someone who enjoys helping people, solving problems, and learning new things. If that sounds like you, we'd love to learn more about your background and what you could bring to our team.

Apply today and help us empower the next generation of skilled workers.

Please Note: In order to be considered for this position, candidates must submit a current, chronological resume showing relevant work experience. Please contact Human Resources if you need any accommodations during the job application process due to a disability. Amatrol, Inc. is an Affirmative Action/Equal Opportunity Employer.

* This position is not eligible for placement by outside recruiting or staffing firms.

Job Type: Full-time

Pay: $18.50 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Application Question(s):

• What interests you most about working with Amatrol?

Experience:

• customer service: 2 years (Required)
• supporting customers using software applications: 2 years (Preferred)
• Learning Management Systems (LMS): 2 years (Preferred)
• presenting or training customers on software products: 1 year (Preferred)
• MS Office (Outlook, Excel, Word, Powerpoint): 2 years (Preferred)

Ability to Commute:

• Jeffersonville, IN 47130 (Required)

Work Location: In person