Software Support Specialist

Bradford Technologies is seeking a detail-oriented Software Support Specialist to assist customers with software-related questions, troubleshoot technical issues, and help ensure reliable software performance. The ideal candidate has strong problem-solving skills, clear communication abilities, and an interest in helping users resolve technical challenges.

In this role, you will work with customers and internal teams to diagnose software problems, explain technical solutions, document support requests, and contribute to an efficient customer support experience.

Responsibilities

• Respond to customer inquiries about software functionality, installation, configuration, and general use.
• Troubleshoot software errors and identify potential causes of technical issues.
• Provide clear, step-by-step instructions to help users resolve problems.
• Document support tickets, troubleshooting steps, and resolutions.
• Escalate complex issues to the appropriate technical or development team.
• Assist with software testing, updates, and basic quality checks when needed.
• Maintain accurate support records and follow established procedures.
• Communicate recurring issues and customer feedback to internal teams.
• Help users understand software features and recommended workflows.

Requirements

• Experience in software support, technical support, help desk services, or a related role.
• Strong troubleshooting and analytical skills.
• Excellent written and verbal communication skills.
• Ability to explain technical concepts in clear, user-friendly language.
• Familiarity with Windows applications, software installation, and basic networking concepts.
• Strong organization skills and attention to detail.
• Ability to manage multiple support requests and prioritize tasks effectively.

Preferred Skills

• Experience supporting business or industry-specific software applications.
• Familiarity with ticketing systems and remote support tools.
• Basic knowledge of databases, application configuration, or log review.
• Ability to reproduce technical issues and document clear troubleshooting steps.
• Customer-focused approach and willingness to learn new technologies.

About the Company

Bradford Technologies is associated with software solutions for the real estate appraisal industry. This role description is a suggested template and does not confirm that the company currently has this vacancy.

Pay: $65,000.00 - $90,000.00 per year

Benefits:

• Flexible schedule
• Relocation assistance

Work Location: In person