Software Support Specialist

Sikka Software Corporation is seeking a customer-focused Software Support Specialist to assist users with software-related questions, troubleshoot application issues, and help maintain a reliable customer experience. The ideal candidate has strong technical troubleshooting skills, clear communication abilities, and an interest in helping users get the most out of business software.

In this role, you will respond to customer inquiries, investigate software errors, guide users through application features, and collaborate with technical teams to resolve complex issues. You will also document support cases and identify recurring problems that may require further investigation.

Responsibilities

• Respond to customer questions about software functionality, configuration, and general use.
• Troubleshoot application errors, login problems, installation issues, and system configuration concerns.
• Guide users through software features and provide step-by-step technical instructions.
• Document support tickets, troubleshooting steps, and issue resolutions.
• Escalate complex software problems to development or engineering teams.
• Assist with software updates, basic configuration, and application testing.
• Reproduce reported issues and collect relevant details for technical investigations.
• Maintain support documentation, user guides, and knowledge base articles.
• Communicate recurring issues and customer feedback to internal teams.
• Follow established support procedures and protect customer information.

Requirements

• Experience in software support, technical support, help desk services, or a related role.
• Familiarity with business applications and common computer operating systems.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to explain technical information clearly to nontechnical users.
• Excellent written and verbal communication skills.
• Strong customer service skills and attention to detail.
• Ability to manage multiple support requests and prioritize tasks.
• Willingness to learn new software tools and technical procedures.

Preferred Skills

• Experience supporting healthcare, dental, or practice management software.
• Familiarity with databases, basic SQL queries, or application integrations.
• Experience using customer support platforms or ticketing systems.
• Knowledge of software testing and quality assurance practices.
• Familiarity with remote support tools and technical documentation.
• Experience collaborating with software developers to resolve application defects.

About the Company

Sikka Software Corporation provides technology and data-related solutions for healthcare and dental practice businesses. This description is a suggested job-posting template and does not confirm a current vacancy.

Pay: $60,000.00 - $85,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Relocation assistance

Work Location: In person