Software Support Specialist

Okto Pay is seeking a detail-oriented Software Support Specialist to assist customers with software applications, troubleshoot technical issues, and help maintain reliable system performance. The ideal candidate will have strong problem-solving skills, a customer-focused approach, and the ability to explain technical solutions clearly.

Responsibilities

• Provide technical support to customers experiencing software issues.
• Troubleshoot application errors, login problems, and system functionality concerns.
• Investigate reported bugs and document solutions.
• Assist users with software features, account settings, and application workflows.
• Escalate complex technical issues to the appropriate development team.
• Test software updates and verify reported fixes.
• Maintain accurate support tickets and technical documentation.
• Communicate with customers to provide timely updates and practical solutions.
• Identify recurring issues and recommend improvements to support processes.
• Collaborate with development and product teams to improve user experience.

Requirements

• Associate's or bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• Experience in software support, technical support, or customer service.
• Basic understanding of web applications, databases, and software troubleshooting.
• Strong written and verbal communication skills.
• Ability to analyze problems and explain technical information clearly.
• Good organizational skills and attention to detail.
• Ability to manage multiple support requests and prioritize tasks.

Preferred Skills

• Experience supporting cloud-based business applications.
• Familiarity with payment systems, billing platforms, or financial software.
• Knowledge of SQL, APIs, and browser troubleshooting.
• Experience using help desk or ticket management systems.
• Understanding of data security and customer information privacy.

About the Company

OKTO is a Miami-based software company that offers a cloud-based business operations platform. Its solutions support business workflows such as payments, invoicing, inventory, reporting, and field operations. The platform is designed to help businesses coordinate daily activities and manage operational information through connected software tools.

Benefits

• Opportunities to develop technical support skills.
• Exposure to cloud-based business software and payment workflows.
• Collaborative work environment.
• Professional development and career growth opportunities, depending on company policy.

Employer verification note: Confirm the company's official hiring authorization, actual job location, salary, and benefits before publishing this as an active vacancy.

Pay: $55,000.00 - $75,000.00 per year

Benefits:

• Flexible schedule
• Health insurance
• Relocation assistance

Work Location: In person