SOFTWARE TECHNICAL ENGINEER - POS (URGENT HIRING)

We are seeking a dynamic and skilled Software Technical Engineer to join our team, specializing in Point of Sale (POS) systems. This role is pivotal in the pre-sales process, involving technical presentations, addressing client queries, and creating requirements and diagrams. The ideal candidate will also assist in project implementations and provide maintenance support to clients.

Primary Responsibilities:

Pre-Sales Support:

• Deliver technical presentations to potential clients.
• Address technical queries from clients during the pre-sales process.
• Develop detailed requirements and diagrams to support client needs.

Client Support:

• Provide Level 1 support to assigned clients.
• Manage and enhance the customer experience by anticipating potential service problems and delivering exceptional after-sales service.
• Liaise with the Regional Support Team for issue escalation and resolution.

Project Implementation:

• Assist in the implementation of POS projects, ensuring smooth and timely execution.

Communication and Reporting:

• Provide timely updates to management regarding business performance and other key issues within assigned accounts.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience in a technical support role, preferably with POS systems.
• Strong presentation and communication skills.
• Ability to create detailed technical documentation and diagrams.
• Experience in project implementation and customer service.
• Strong problem-solving skills and ability to manage multiple tasks simultaneously.