Software Technical Support

Do you have great technical skills and enjoy working with customers to solve problems? If so, this could be the job for you!

Windward Software has thousands of clients using our software world-wide. For our clients, time is money and they must be able to service their customers as quickly as possible. You will play a key role in providing telephone software support to these customers in a professional and efficient manner. We are looking for an analytical problem-solver with exceptional communication, strong understanding of the English language, and customer service skills to assist customers with questions related to data, system functionality, and industry best practices. Your solid work ethic, meticulous attention to detail and ability to prioritize your workload is important to overall customer satisfaction.

In order to best support our customers, you should have advanced knowledge of PC hardware, operating systems, software installations and configuration, database, networking and printers. Ideally, in depth knowledge of ERP software is needed, however if you have the aptitude and drive to quickly learn new technologies, we will provide in-house training.

A Diploma/Degree/Certificate in a relevant computer science discipline or equivalent experience is required; along with previous experience providing technical support via telephone.

In this role you will be working remotely from home, so you will be required to provide stable internet and your own computer/laptop that runs Windows 11 Pro.

We offer a fun, yet professional working environment where we work hard, but make time for some fun.

If you wish to be considered for this opportunity, please send your resume and a cover letter telling us about yourself and why you would be a great fit for this role!