Software Trainer

About Us Procentia, part of the Brightwell Group, is an award-winning software and technology company specialising in the Pensions and Pension Risk Transfer/Bulk Purchase Annuities market. Established in 2002, the business is renowned for its web-based pensions administration and management system, IntelliPen.

Procentia’s products and solutions help pension schemes and administrators of all types and sizes manage exceptional volumes of data, meet the demand for self-serve technology, and provide meaningful, consumer-like experiences that users expect from modern online financial platforms while minimising the need for administrator intervention and involvement.

With offices in the UK and North America, Procentia supports some of the largest pension schemes, insurers and retirement plans across the private and public sectors, including BP, British Airways Pension Scheme, BTPS, Chicago Transit Authority, Legal & General Retirement America, Retirement System City of Detroit, Rolls-Royce, Royal London, and Universities Superannuation Scheme.

The Job To design, develop, deliver and continuously improve product and technical training programmes across the IntelliSuite product portfolio for both internal employees and external clients.

The role will support product adoption, business readiness, client onboarding and professional development through engaging learning experiences that build confidence and capability in using Procentia's solutions.

Here's What You'll Be Doing

• Deliver classroom, virtual, workshop and hands-on training programmes for Procentia employees and clients.

Facilitate software training across the IntelliSuite product range, including functionality, workflows, configuration, administration, reporting and troubleshooting.

Conduct practical exercises, sandbox-based learning activities and competency assessments to evaluate learner understanding.

Develop, maintain and enhance instructor-led, eLearning, blended-learning and digital training content.

Create learning materials including user guides, quick-reference guides, videos, simulations, knowledge articles and online learning resources.

Provide coaching, mentoring and product-knowledge support to new hires and existing employees.

Key Skills And Experience

• Experience delivering software, systems, application or technical training.
• Experience training both internal employees and external customers.
• Experience creating digital learning content using screen-recording, video-editing and presentation tools.
• Excellent presentation, facilitation and communication skills.
• Ability to explain complex technical concepts to audiences with varying levels of technical knowledge.
• Strong stakeholder engagement and relationship-building skills.
• Self-motivated, with excellent organisational and planning skills.

Lets Talk About What's In It For You...

• 25 days holiday (plus public holidays) increasing with length of service up to a maximum of 28 days, with carry over of up to 1 week
• Buying and Selling holiday (up to 1 week)
• Volunteer day
• 5% Employer contribution pension
• Life Assurance
• Private Medical Insurance
• Employee Assistance Programme (EAP)
• Health care cash plan
• Tusker – Electric Car Leasing scheme

Don’t meet every requirement? We know that some candidates, particularly women, disabled people, LGBTQ+ individuals, neurodivergent people, and those from ethnic minority backgrounds, may hesitate to apply unless they meet every listed requirement. At Procentia, we’re committed to building a diverse, inclusive workplace where everyone can thrive. If this role excites you but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway. You could be a great fit for this role or another opportunity within our team.

Procentia is an award-winning software and technology company specialising in the Pensions and Pension Risk Transfer market. We design intelligent solutions that put administrators and members at the heart of any pension scheme.

Established in 2002, we’re renowned for our leading web-based pensions administration and management system, IntelliPen. Our platform helps schemes meet the demand for self-serve technology and provide meaningful consumer-like experiences that their members expect from online financial platforms.

With offices in the UK and North America, we support some of the largest pension schemes and retirement plans across the private, public, and insurance sectors.

We've been Highly Commended for ‘Technology Innovation of the Year 2025’ at the UK Pensions Awards, named 'Pension Technology Firm of the Year 2024' at the Pensions Age Awards, and voted ‘No.1 UK Pension Administration Software Provider’ in 2022 and 2023.

Check out our locations here.