Solar Engineer (UPS & Inverter)

General Description of Duties and Responsibilities

1. Maintain and support digital power business equipment.
2. Provide technical support and troubleshooting to enterprise customers via telephone, email, and other service channels.
3. Liaise with engineering partners and on-site engineers to identify and resolve technical issues that arise during engineering and maintenance processes.
4. Deliver remote maintenance support and solutions for technical queries and problems raised by customers or local subcontractors, in accordance with SLA requirements.
5. Manage technical cases in the internal ticketing system, tracking each issue throughout the resolution process until it is fully resolved.

Candidate Requirements

1. Bachelor's Degree or above in Electrical and Electronic Engineering or a related field.
2. Knowledge of UPS, solar inverters, Site Power, or Fusion Modular Data Center, with a solid understanding of electrical and electronic principles.
3. Strong technical troubleshooting skills on enterprise-level products such as UPS, Industrial Power, Indoor Power, and solar inverters.
4. Good communication and customer service skills, with the ability and willingness to work in a collaborative team environment.
5. Experience in the Digital Power business (e.g., Fusion Modular Data Center or Smart Photovoltaics), or related qualifications or equivalent, is preferred.
6. Able to work under high pressure and adapt to multiple shifts as business needs change.