Solar Service Engineer

• Key ResponsibilitiesComplaint Management
• Receive, register, and track customer complaints through phone, email, CRM, or other communication channels.

Vendor Coordination

• Coordinate with service vendors, technicians, and field engineers for complaint resolution.
• Monitor vendor performance and adherence to service standards.
• Ensure availability of required spare parts and materials through coordination with vendors and stores.
• Maintain records of vendor visits, service reports, and complaint closure reports.
• Support vendor onboarding, documentation, and performance evaluation activities.

Reporting & Documentation

• Maintain accurate records of complaints, service activities, and vendor performance.
• Prepare daily, weekly, and monthly service reports and MIS reports.
• Analyze recurring complaints and provide recommendations for corrective actions.
• Maintain customer and vendor databases and update records regularly.

Customer Service

• Ensure professional communication with customers and stakeholders.
• Provide updates to customers regarding complaint status and expected resolution timelines.
• Maintain high levels of customer satisfaction through prompt and effective service coordination.

Qualifications

• Diploma / Bachelor's Degree in Engineering, Business Administration, Operations Management, or a related field.
• Relevant experience in service coordination, customer support, or vendor management is preferred.
• Assign service requests to the concerned service engineer or vendor.
• Monitor complaint status and ensure timely closure within the prescribed service level timelines.
• Follow up with customers to confirm issue resolution and obtain feedback.
• Escalate unresolved or critical complaints to the appropriate authority.

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Provident Fund

Work Location: In person