Solar Technical Support Engineer

Location: Makati City

Work Set-up: Fully Onsite | Dayshift | Monday - Friday

Job Description:

The Solar Technical Support Engineer provides technical assistance for solar energy systems and related electrical equipment, supporting customers, installers, service teams, and internal stakeholders in diagnosing and resolving technical issues. The role involves troubleshooting solar PV systems, inverters, battery storage systems, EV charging equipment, and other associated electrical components through on-site support.

Key Responsibilities:

Technical Troubleshooting & Support

• Diagnose and resolve technical issues involving solar PV systems, inverters, batteries, monitoring systems, and associated electrical equipment.
• Provide technical support to customers, installers, contractors, and internal service teams through on-site visits.
• Analyze system alarms, fault codes, error messages, performance issues, and abnormal operating conditions.
• Perform systematic troubleshooting by identifying symptoms, isolating possible causes, conducting tests, and recommending corrective actions.

Solar System & Electrical Support

• Apply knowledge of solar PV system architecture, including modules, string configurations, inverters, combiner boxes, disconnects, protection devices, batteries, and monitoring platforms.
• Troubleshoot single-phase and three-phase electrical systems and understand their application in solar installations.
• Verify proper voltage, current, polarity, phase sequence, grounding, and other electrical parameters during troubleshooting activities.
• Assist in identifying potential causes of low system output, inverter faults, communication failures, battery issues, and other performance-related concerns.

Diagnostic Testing

• Use appropriate electrical and diagnostic tools to investigate system issues.
• Perform measurements such as voltage, current, continuity, insulation resistance, and other relevant electrical parameters where applicable.
• Interpret readings from monitoring platforms, inverter interfaces, battery management systems, and diagnostic equipment.
• Compare actual system performance against expected operating parameters.

Technical Documentation

• Prepare technical service reports, troubleshooting reports, inspection reports, and incident documentation.
• Maintain records of recurring system issues and recommended corrective actions.
• Document troubleshooting procedures and solutions for future reference.
• Assist in developing technical guides, FAQs, troubleshooting procedures, and knowledge-base materials.

Qualifications:

• Bachelor's degree in Electrical Engineering, Electronics Engineering, or a related field.
• At least 2–3 years of hands-on technical experience, preferably in solar PV, electrical systems, EV charging, energy systems, or related equipment.
• Good understanding or hands-on experience with three-phase electrical systems and three-phase power supply.
• Good working knowledge of basic electrical troubleshooting, including voltage, current, continuity, polarity, grounding, circuit protection, and identifying common electrical faults.
• Working knowledge of the Philippine Electrical Code (PEC) and its application to electrical installations and solar PV systems.
• Experience in technical troubleshooting, installation checking, commissioning, preventive maintenance, or on-site technical support.
• Ability to read and interpret single-line diagrams, electrical schematics, wiring diagrams, and technical documentation.
• Comfortable using basic electrical testing and diagnostic tools such as multimeters, clamp meters, and other relevant instruments.

Core Technical Competencies

• Three-phase electrical systems and power supply
• Philippine Electrical Code (PEC)
• Basic electrical troubleshooting
• AC/DC electrical fundamentals
• Solar PV systems and inverters
• Electrical testing and measurement
• Grounding and protection systems
• System commissioning and diagnostics
• Electrical diagrams and single-line diagrams

Benefits:

• On-site parking

Application Question(s):

• How many years of experience do you have in solar, electrical, energy, EV charging, or a related technical field?
• Do you have hands-on experience troubleshooting electrical or solar equipment? If yes, what types of equipment or systems have you worked with?
• Do you have experience working with or troubleshooting three-phase electrical systems / three-phase power supply?
• Are you willing to travel to project sites when required?

License/Certification:

• Professional driver's license (Preferred)

Work Location: In person