Solarwinds Administrator

Luna Data Solutions has an immediate contract position opening for a SolarWinds Administrator resource with our public sector industry client, located in Austin, TX. *This is a hybrid role in which this resource will work some onsite (2 to 3 days/week) and some remote work.

Role: SolarWinds Administrator

Key Activities/Responsibilities:

• Performs administration, maintenance, optimization, and support of the SolarWinds environment; in support of the client's Information Technology Services Division (ITSD).
• Install, configure, upgrade, and maintain SolarWinds products and modules.
• Manage SolarWinds Orion/Hybrid Cloud Observability platform components.
• Configure polling engines, additional web servers, and database connectivity.
• Perform platform backups, disaster recovery, and system health checks.
• Monitor SolarWinds server performance and optimize polling loads.

Monitoring & Alerting

• Network monitoring
• Server monitoring
• Application monitoring
• NetFlow/traffic analysis
• Log monitoring
• Configuration management
• Develop custom alerts, thresholds, and escalation workflows
• Reduce false positives and improve alert accuracy
• Create dashboards and operational views for IT teams and management

Reporting & Analytics

• Generate operational and executive reports
• Build custom performance and availability reports
• Analyze trends, bandwidth utilization, and capacity planning data
• Identify recurring infrastructure issues and recommend improvements

Network & Systems Integration

Integrate SolarWinds with:

• Active Directory
• BMC Remedy/Helix ITSM
• Email/SMS alerting systems
• SNMP, WMI, Syslog, and API-based monitoring

Support monitoring for:

• Routers
• Switches
• Firewalls
• Wireless infrastructure
• Virtual environments
• Cloud resources

Security & Compliance

• Manage role-based access control (RBAC)
• Maintain secure configurations and credential management
• Support audit and compliance reporting
• Apply vendor security updates and patches

Troubleshooting & Support

• Troubleshoot monitoring gaps and polling failures
• Resolve SolarWinds platform performance issues
• Coordinate with infrastructure teams during outages
• Support root cause analysis and incident response efforts

Required Qualifications:

• Minimum of 4 years of experience with administration and support of the SolarWinds Orion Platform (NPM, NCM, SAM, and related modules), including platform upgrades, patching, and new feature adoption.
• Minimum of 3 years of familiarity with virtualization (VMware/Hyper-V).
• Minimum of 4 years of experience monitoring and maintaining a large-scale enterprise environment (1500+ devices).
• Minimum of 4 years of experience designing, implementing, and optimizing alerting strategies to reduce noise and improve response times.
• Minimum of 4 years of experience building and maintaining NOC dashboards and executive reports for real-time and historical visibility.
• Minimum of 4 years of experience developing custom SQL queries and reports for availability, performance, and capacity tracking.
• Minimum of 4 years of experience automating workflows using tools like Microsoft Power Automate, Microsoft Teams, and Power BI.
• Minimum of 4 years of experience performing troubleshooting of monitoring issues, polling failures, and platform services.
• Minimum of 4 years of experience collaborating with network and infrastructure teams for root cause analysis and incident resolution.
• Minimum of 4 years of experience maintaining documentation, standards, and monitoring best practices.
• Minimum of 4 years of experience demonstrating strong troubleshooting and analytical skills.

Preferred Qualifications:

• Network engineering experience-Cisco, Meraki, Fortinet, Juniper.
• Public-sector or regulated environment experience.
• Knowledge of networking fundamentals (BGP, OSPF, VLANs, routing/switching).
• SOP development and continuous improvement methodologies.

What We Offer:

• Great work life balance
• Hybrid working arrangement
• Competitive compensation and benefits including health, dental, vision, life and accident insurance, disability insurance and more!

Luna Data Solutions, Inc. (LDS) provides equal employment opportunities to all employees. All applicants will be considered for employment. LDS prohibits discrimination and harassment of any type regarding age, race, color, religion, sexual orientation, gender identity, sex, national origin, genetics, protected veteran status, and/or disability status. No sponsorship can be provided. Candidates must pass a 7-year background check.