Solution Application Analyst

Duties and Responsibilities:

• Projects and Enhancements -Gather, analyze, and document business and functional requirements and pain points from end users and stakeholders.
• Participate in requirements workshops, meetings, solution discussions, and project activities.
• Translate requirements into clear functional specifications for system configuration and/or development
• Support solution design, application configuration and implementation activities
• Prepare and maintain functional specifications, process documentations, use cases, test scripts, training materials, and other similar documentations
• Perform testing and defect validation
• Facilitate UAT, analyze test results and resolve defects
• Assist in data maintenance, validation, cleansing, and migration activities
• Coordinate with business users, developers, vendors, and other IT teams.

Level 2 Support

• Provide user guidance and training for supported applications.
• Analyze, troubleshoot, and resolve user inquiries, incidents, and service requests within established Service Level Agreements (SLAs)
• Perform application administrative activities, such as master data maintenance, user access provisioning and deprovisioning, and role assignment.
• Coordinate with business users, helpdesk team, and other IT teams.
• Continuous Learning and Improvement
• Continuously develop knowledge of supported business processes, applications, technologies, and industrybest practices.
• Identify opportunities for process or system improvements

Qualifications

• Graduate of Information Technology / Management Information Systems / Accounting Information System/ Accounting / Finance
• Experience ERP, Accounting System, Inventory System, Manufacturing/Production System, Poultry/Farm Management System
• Must be proficient in MS Office Applications (Word, Excel, Powerpoint) or similar applications (e.g., Google Sheets, Slides)
• Experience in requirements documentation, functional specifications documentation, process flow creation, and testing
• Experience in Level 1 or Level 2 application support
• Detail-oriented and problem-solver
• Must be adaptive, proactive and willing to learn
• Understanding of ERP or Accounting Systems is a plus
• Experience in Poultry/Farm industry and its systems is a plus
• Experience in providing trainings and creating training materials is a plus
• Experience in application/system configuration is a plus