Solution Architect

Who you are

• Experience in Field Service Management is a must, particularly in defining system specifications and identifying opportunities to optimize solutions
• You should also bring experience working on business transformation programs where product-based solutions must be adapted and scaled to fit dynamic environments
• We’re looking for people who thrive in agile, collaborative, global teams and who enjoy working with best-in-class technology to deliver meaningful impact
• 6–12 years of SaaS experience in professional services or client-facing roles
• Proven experience in Field Service Management (required)
• Background in high-growth startups with evolving product roadmaps (preferred)
• Creative problem-solving skills for addressing product gaps and business challenges
• Experience delivering solutions in an Agile environment
• Familiarity with project management tools such as JIRA, Confluence, or equivalents
• Strong technical knowledge of enterprise applications, workflows, integrations, and databases
• Working knowledge of data models, JavaScript, and JSON
• Exceptional communication skills in English, with the ability to engage with stakeholders across diverse levels and backgrounds
• High attention to detail, reliability, and follow-through

What the job involves

• If you’re a Solution Architect with a proven track record of transforming complex technical requirements into well-structured, customer-centric solutions, we’d love to meet you
• Partner with lead solution architects to gather and analyze business and technical requirements, define solution scope, and document processes
• Facilitate workshops, customer meetings, and design sessions to align stakeholders on solution design
• Collaborate closely with product, development, and cross-functional teams to design scalable, customer-aligned solutions
• Define and maintain technical implementation documentation (e.g., Low-Level Designs)
• Evaluate, configure, and customize product features while ensuring integration and implementation best practices
• Troubleshoot technical issues, propose solutions, and provide post-implementation support
• Contribute insights to continuously improve Zinier’s product roadmap and delivery methodology

Benefits

• Hobby fund: An annual stipend to support a hobby of your choice
• Z-Time: Take the day off on four Fridays every year
• Workplace Flexibility: Many of us work remotely
• Real-life Fun: Regular trips and in-person gatherings
• Health Insurance: Premium health insurance options for you and your family
• Stock Options: Generous stock options for all employees
• Flexible PTO: Work hard and relax when you need to
• Career Development: We're here to guide your growth from day one