Key Responsibilities:

Solution Design

• Translate business requirements into end-to-end technical solutions.
• Work with multiple stakeholders to define functional & non-functional requirements (scalability, security, performance).
• Map solution flows across applications, data, and integrations.
• Ensure solutions comply with enterprise standards and security guidelines.

Technical Leadership

• Work closely with Enterprise Architect, Product Owners, Developers, Data Team, and Vendors.
• Produce technical artifacts: solution diagrams, sequence flows, interface specifications.
• Review vendor solutions and validate technical feasibility.

Delivery Support

• Guide development teams during the building phase.
• Support testing, deployment, and cutover.
• Troubleshoot deep technical issues across multiple systems.

Stakeholder and team collaboration

• Act as a bridge between teams: Collaborate with various departments, such as IT, marketing, sales, and design, to align on goals and execution.
• Manage stakeholder relationships: Keep stakeholders informed and gather their feedback to ensure the platform meets their needs.
• Foster collaboration: Encourage a collaborative and performance-driven culture within the team and across the organization.
• Solution adoption: Ensure the proposed solution and design is understood, implemented properly, and delivers benefits

Required Qualification & Experience:

• Has 6 to 10 years of experience in solution design
• Strong in application, integration, and cloud architecture
• Retail systems experience (ERP, POS, WMS, CRM, e-commerce) advantageous
• Strong analytical and problem-solving skills
• Effective communicator with the ability to collaborate across teams
• Adaptable and comfortable working in fast-moving, high-growth environments
• Able to translate complex technical concepts into clear, business-friendly language
• Proactive, resourceful, and able to drive solutions with minimal supervision

Key Performance Indicator:

• Stakeholder management
• Solution quality & stability
• Delivery timelines met
• Rework/defect rate
• Integration success rate
• Compliance to enterprise architecture