Solution Architect

• At SpotMe/Onomi, the Solution Architect reports to the Solutions Director and ensures seamless integration of SpotMe/Onomi within large enterprise ecosystems
• Acting as both a customer-facing presales engineer and a post-sales integration leader, this role bridges business needs and technical execution
• By advising on architecture, designing integration flows, and supporting implementation, the Solution Architect enables customers to maximize value from Onomi while driving continuous feedback into Product and Engineering
• 20% Presales support & customer-facing architecture design:
• Partner with Sales to position Onomi’s capabilities, validate technical feasibility with customers, deliver technical presentations, and support RFP responses
• Lead customer discovery sessions to capture requirements, identify integration touchpoints, and translate them into high-level architectures
• Build trust with enterprise stakeholders by articulating the value, feasibility, and compliance of proposed solutions
• 60% Post-sales solution design & implementation support:
• Produce detailed solution architecture documents, covering data flows, integration methods - APIs 2.0, SSO, internal connectors (Salesforce, Veeva apps etc…) and deliver iPaaS custom integrations setup - taking into account industry specific considerations
• Work alongside the Program Manager in delivering new and innovative solutions to customers in a data centric environment
• Collaborate with internal teams building Product integration features to completion
• Ensure solutions meet both technical and business requirements through close collaboration with SpotMe Program Managers, customers and partners with a diverse range of stakeholder responsibilities (IT, Business, Compliance etc…)
• 20% Post-integration support & product feedback:
• Act as escalation point for complex integration issues, working with engineering to resolve within SLA
• Capture lessons learned from enterprise projects and feed structured insights back to Product for roadmap prioritization
• Contribute to process improvements, templates, and best practices that raise integration quality and reduce recurring issues
• Actively maintain up-to-date technical documentation for enterprise customer solutions as they are implemented or updated
• Within 3 Months:
• Platform: Get trained on the Onomi platform product and features, data model and administration
• Business Acumen: Understanding a typical user journey and system flows for the various Onomi Use cases managed through our platform and how does this translate into potential communication with 3rd party systems
• Sectorial: Familiarize yourself with life sciences CRM systems (Salesforce, Veeva, IQVIA, etc.), their common data models and integration requirements while grasping the compliance needs of the clients (data privacy, consent, audit trails, field force restrictions) if not part of a previous experience
• Technical: Shadow experienced Solution Architects to learn SpotMe/Onomi’s integration ecosystem and practices: APIs 2.0, SSO, internal connectors (Salesforce, Veeva apps etc…), iPaaS custom integrations setup
• Methodology: Gain familiarity with the general methodology and various internal and external output needs such as customer documentation standards, and integration testing and deployment guidelines
• Lead presales calls independently: present SpotMe/Onomi’s integration capabilities, outline high-level architectures, and respond to common integration questions
• Draft first Design Document for a customer integration project and achieve customer sign-off
• Successfully support sales in responding to at least one RFP
• Within 6 Months:
• Deliver and own enterprise integration projects end-to-end, from scoping to Integration Acceptance Testing (IAT) without supervision
• Provide first-line API 2.0 support to enterprise customers within SLA
• Build strong partnerships with Product & Engineering by documenting gaps, bugs, or enhancement requests and specifications for new or enhanced native integration modules
• Within 12 Months:
• Be recognized by Sales as a trusted presales partner, capable of influencing customer technical decisions
• Build and deliver architecture landscape evolution plans for enterprise customers expanding their SpotMe/Onomi integrations
• Be the go-to person to person for your team for feasibility assessments and to the company about the customer integrations that you delivered

Benefits

• Work from anywhere - In addition to a MacBook, the remote new joiners receive a budget to set up their own workspace
• Inclusive culture - Our culture is an environment that encourages and celebrates diverse perspectives
• Accommodating Vacation (PTO) - Our people have a minimum of 25 days’ time off to use however they want. We also have additional time off for important events like getting married or moving apartments
• Parental Leave - New moms and dads deserve time to recover, bond, and care for their new family members
• Health and retirement - Our package help employees to maintain health and wellbeing
• Mental health and support - Life can be complicated. Therefore, our extensive Employee Assistance Program offers support for mental, financial, physical, and emotional wellbeing, 24/7, 365 days a year
• Company gatherings - Employees are invited to quarterly 3-day meetings that bring together all colleagues- This role is the ideal challenge for an experienced Solution Architect, Presales Engineer, or Integration Consultant in life sciences technology (SaaS) who thrives in dynamic environments and wants to be the technical bridge between global life sciences enterprises and the Onomi platform reshaping how they engage with physicians
• Solution Architect, Presales Engineer, or Integration Consultant roles (SaaS preferred) who worked in commercial/marketing applications: CRM, marketing automation
• Salesforce and/or Veeva integration expertise in life sciences/pharma is a strong plus: REST API, Apex, SOQL queries
• Strong technical foundation with hands-on experience in building integrations: REST APIs, JSON, SSO, ETL, iPaaS (e.g., Mulesoft, Workato)
• Customer focused and solution-oriented, the ability to articulate technical concepts and their value in business outcomes
• Ability to translate enterprise requirements and compliance constraints into scalable technical integration design and product improvements
• Understanding of pharma compliance aspects: data privacy, consent, audit requirements, and compliance with field force usage is a plus
• Experience running workshops to uncover business drivers, technical requirements, and integration challenges
• Fluent in English (written and spoken); other languages are an asset
• Skilled at simplifying complex technical concepts and presenting them clearly to C-level and enterprise architects
• Proven experience in customer-facing technical roles: confident presenting, pitching, and negotiating with enterprise stakeholders
• Ability to tailor demos and prototypes to resonate with different customer personas